Thailand, a jewel of Southeast Asia, is celebrated for its rich cultural tapestry, ancient temples, and delectable cuisine. Its pristine beaches, from the tranquil shores of Phuket to the vibrant nightlife of Pattaya, attract millions of tourists annually. The bustling markets of Bangkok, Chiang Mai, and other cities offer a kaleidoscope of experiences, from intricate handicrafts to exotic street foods.
But beyond its touristic allure, Thailand has been making waves in the global trade sector. Strategically nestled in the heart of Southeast Asia, it serves as a pivotal gateway for trade routes connecting the East and West. Its ports, airports, and road networks have been modernised over the years, making the movement of goods more efficient than ever.
According to sector pundit Thanawat Malabuppha, the honorary president of the Thai E-Commerce Association, the value of Thailand’s e-commerce market is expected to reach THB870 billion by the end of 2023, with a year-on-year growth of 8%. This surge in cross-border trade brings with it the complexities of customs duties, taxes, and international shipping regulations.
Enter DHL Express's Advanced Duty Collection (ADC) portal, designed to streamline the intricacies of international shipping for both businesses and consumers in Thailand. Whether you're a local handicraft entrepreneur in Bangkok looking to sell to customers in Europe, an individual in the Middle East ordering aroma diffusers from Thailand, or a wholesale importer of cosmetics, the ADC portal simplifies the customs tariff payment process for receivers for dutiable shipments.
Key features of the Advanced Duty Collection portal
Let's delve into the key features that make this portal a game-changer in the logistics industry.
1. Notification system
One of the standout features of the ADC portal is its robust notification system. Customers are automatically alerted via SMS or email about any customs duties that need to be settled. However, it's essential for customers to provide a valid mobile number or email address to benefit from this feature.
2. Payment options & delivery preferences
The ADC portal offers a variety of payment methods for DHL Express users to pay their customs duties – from credit cards to e-wallets. Once the payment is processed, customers can select their preferred mode of delivery. And in scenarios where online payment isn't completed, DHL Express will also assist with payments, ensuring no disruption in the delivery process.
3. Platform availability
The portal is designed for convenience, available on both mobile and desktop platforms. This ensures that customers can manage their shipments anytime, anywhere.
4. Downloadable paperwork
Transparency is key when dealing with customs duties. The ADC portal allows customers to download all necessary paperwork related to their shipments, including customs duty and tax invoices. This feature ensures that customers have a clear understanding of all charges associated with their shipment.
Step-by-step guide to using the payment portal
- Upon shipment, customers receive an SMS or email alert from DHL Express containing a unique shipment ID and a dedicated payment link.
- By logging into the portal using the unique shipment ID, customers can view detailed shipment information and proceed to make the necessary payments.
- After payment, a confirmation email is sent to the customer, detailing the expected release and delivery date of the shipment.
