In today’s interconnected world, Thailand stands as a dynamic hub within the global supply chain network. However, Thai businesses, as well as individuals, face the critical need for efficient and reliable logistics solutions to tap into the global marketplace or fulfill personal shipping needs.
Stepping up to meet this demand, DHL Express Thailand has been at the forefront of providing exemplary logistics services. Established and registered in Thailand in 19731, DHL Express has grown to become a trusted global logistics partner in the country, offering extensive solutions from express shipping to time-definite deliveries and sustainable logistics management.
Read on to learn more about what is DHL Express and why we are your trusted global logistics partner.
The heart of connectivity: Bangkok hub
DHL Express launched the Bangkok Hub at Suvarnabhumi Airport on 13 November 20063 to improve its logistics infrastructure and support regional growth. As one of the 19 regional hubs of DHL worldwide, it plays a key role in optimizing logistics operations and enhancing Thailand’s engagement in international trade by ensuring faster and more reliable connections for shipments entering and exiting the region.
Notably, the DHL Bangkok Hub operates around 244 weekly flights to and from the facility, connecting Thailand directly to over 220 countries and territories. Specifically, it effectively links the hub to major markets, including the thriving economies of China and India, as well as other countries in the Asia-Pacific region.
Such connectivity facilitates shorter and more efficient trade routes across these key markets, which is critical for businesses looking to thrive in the competitive environment of trade or e-commerce. On the other hand, it serves the needs of individuals requiring fast and reliable delivery of personal parcels or gifts internationally.
Through these operational capabilities, the Bangkok Hub continues to strengthen DHL Express's commitment to advanced logistics and supply chain solutions worldwide2.
Streamlining global trade: DHL Express customs clearance expertise
Customs clearance remains one of the main logistical hurdles in global trade, often causing delays and increased costs when it comes to international shipping.
Recognizing these challenges, DHL Express has deployed a dedicated team of over 15,000 customs experts worldwide, including specialists in Thailand. These professionals have extensive knowledge of government customs regulations and security programs, ensuring smooth and efficient customs processes.
Operating in over 220 countries, DHL Express manages more than 200 million dutiable shipments each year. Upon customer request, we assist with essential documentation such as ATA Carnets and Certificates of Origin, ensuring compliance and facilitating smoother customs clearance.
Further establishing our commitment to service excellence, DHL Express maintains ISO 9001 certification to showcase our adherence to quality management. This certification ensures that DHL Express adheres to a globally recognized standard emphasizing consistent service delivery and customer satisfaction. By integrating these principles into our customs operations, we ensure that each shipment effectively meets customer expectations and regulatory requirements4.
Nationwide coverage: DHL Express' service network
DHL Express makes both domestic and international shipping in Thailand convenient by establishing an expansive network across the country, including 71 retail outlets and ServicePoints, along with 14 dedicated Service Centers. This strategic deployment ensures that everyone—from businesses to individual shippers—has easy access to our comprehensive services and expertise, facilitating hassle-free drop-offs and pickups.
Whether by walking into any of our locations, using the MyDHL+ app for scheduling pickups or tracking parcels, or calling our 24/7 customer service hotline at 02-345-5000, we make sure that our services are as convenient as they are reliable.
A greener future: Sustainable logistics
While Thailand has not traditionally been at the forefront of climate change initiatives, the nation is making noteworthy progress, setting ambitious targets to achieve carbon neutrality by 2050 and net-zero greenhouse gas emissions by 20655.
Aligning with Thailand’s environmental goals, DHL Express is also committing to zero-emissions logistics by the year 2050 through sustainable logistics management strategies. As part of our sustainable logistics efforts, we have begun transitioning towards a more environmentally friendly fleet, which now includes 66 electric vehicles and counting.
By following eco-friendly logistics practices, DHL Express not only supports global sustainability efforts but also improves operational efficiency, reducing our carbon footprint significantly.
24/7 support: Unmatched customer service
Understanding that shipping concerns or questions can arise at any moment, DHL Express has established a 24/7 Customer Service Center.
Whether you need access to our international tracked shipping services for real-time updates, guidance on what is required for smooth custom customs clearance, or assistance with express delivery options, our dedicated team is always on hand to offer prompt and effective assistance.
The DHL group: Specialized logistics solutions
Beyond DHL Express, the DHL group encompasses various business units in Thailand that deliver comprehensive logistics and supply chain management solutions across multiple sectors.
- DHL Global Forwarding: Expertly manages the movement of oversized cargo across air, sea, and road freight. This unit is adept at orchestrating intricate logistics operations and coordinating multi-modal transport solutions to optimize efficiency and cost-effectiveness for global freight needs.
- DHL Supply Chain: Delivers comprehensive end-to-end supply chain solutions beyond warehousing and inventory management. This division integrates sophisticated value-added services to enhance operational efficiencies, offering customized solutions that support the entire lifecycle of supply chain operations from procurement to distribution.
- DHL eCommerce: Specializes in providing domestic transportation services with affordable, reliable, and sustainable parcel delivery and return solutions.
Partner with DHL Express Thailand today for your global logistics needs
With tailored solutions for every logistics need, DHL Express Thailand is your trusted partner in global connectivity. From reliable express shipping and customs expertise to environmentally friendly logistics, our services are designed to support what is essential in today’s fast-paced market.
Open a business account with DHL Express Thailand today to unlock the full potential of our logistics network.
