Products and Services
DHL Express ensures your goods and documents reach their global destinations with secure, door-to-door delivery. For e-commerce enterprises, DHL Express Commerce streamlines your shipping processes, making international trade a breeze. Moreover, DHL Express offers an array of optional services, including GoGreen Plus for climate-neutral shipping. By utilizing Sustainable Aviation Fuel, we significantly reduce carbon emissions, ensuring a greener planet for future generations.
Customer Service
At our Customer Service Department, we go beyond just handling bookings. We're here to assist with track and trace queries, redirections, transit times, and freight charge estimates. We also manage claims, address complaints, and celebrate compliments. Additionally, we offer extended liability and shipment value protection services. For detailed information, explore our FAQs. Should you need to submit a claim, our dedicated Customer Service team is ready and waiting to assist.
Shipment Elements
DHL recognizes the distinctiveness of each shipment, offering a variety of packaging solutions to accommodate diverse sizes. For non-document shipments outside South Africa or customs unions, a commercial invoice is essential. Moreover, clear instructions facilitate smooth goods transit. DHL guarantees that every shipment is equipped with the requisite documentation for a seamless journey. Their dedication to comprehensive support ensures your items arrive at their destination without any issues.
Shipment Tracking
Want to know where your DHL Express shipment is? That’s not a problem at all! Our tracking tools give you real-time updates on any of your devices: your phone, computer, or even a tablet. You truly can go to bed assured of where your packages are at any given time. Indeed, it's super easy to track your order and packages with us.
Book a Shipment
Booking a shipment has never been easier with MyDHL+. This all-in-one platform caters to all your shipping needs—be it import, export, tracking, or scheduling pickups—all accessible anytime, anywhere. Mobile-friendly and user-centric, MyDHL+ empowers you to ship on your terms.
Electronic Shipping Solutions
DHL's Electronic Shipping Solutions revolutionize your shipping process, offering both time and cost savings. With seamless online booking, tracking, and documentation, managing your shipments becomes a breeze. Enjoy real-time updates, print shipping labels, and explore a variety of shipping options. DHL's electronic solutions make shipping straightforward and convenient.
Dangerous Restricted Prohibited Goods
DHL ensures the safe and compliant shipping of hazardous materials. Our expertise covers handling, packaging, and documentation for items such as chemicals, explosives, and biological substances. We adhere strictly to international regulations to safeguard both people and the environment.
Billing and Account Receivables
DHL simplifies invoice management with paperless e-billing and MyBill, an intuitive online platform. View invoices, track payments, and download reports—all within a secure online environment. Enrollment is free, and it eliminates the hassle of dealing with physical invoices.
Sustainability
DHL is dedicated to sustainability and has introduced reusable, recyclable, and biodegradable packaging. Through our GoGreen Plus initiative, customers can reduce their shipment's carbon footprint by opting for Sustainable Aviation Fuel.
Health and Safety
DHL is committed to ensuring a safe and healthy working environment for all employees and contractors. We have implemented comprehensive health and safety policies and procedures, including regular training, risk assessments, and emergency response plans, to prevent accidents and protect the well-being of our workforce and partners.
Frequently Asked Questions
Dive into our comprehensive FAQs for answers to common questions and concerns. Additionally, our dedicated customer service team is always on hand to assist with inquiries, provide personalised guidance, and resolve issues promptly.