Logistics and Supply Chain Summit
The Era of Logistics
The DHL Logistics and Supply Chain Summit showcased how logistics is a critical driver for innovation, growth, sustainability, business success, and unprecedented customer experience. The Summit took place over 24 hours, from 16 to 17 June, with an exciting program of content, the Summit attracted visitors in their thousands and we are happy to share with you its key insights.
Digitalization
The world as we know it is in a state of rapid change. New technologies are a critical catalyst of this change which is redefining the way people live, work and socialize. Different views exist on the speed of development and whether it is a blessing or a curse.
Digitalization Session June 16th
Customer Experience
The rise of digital has put customer experience in the spotlight. The experiences that win will be the ones that go beyond products and services to focus on customer outcomes. This means a shift and blurring of expectations and demand from customers, should businesses keep up with these demands?
Customer Experience Session June 16th
DHL's Digital Platforms, Digitalization and Analytics Services
This segment of the products & solutions channel explored the various analytics and digitalisation services that we offer across DHL; from analytics in our track and trace tools, our specialist Applied Analytics team, through to the digitalisation and automation we offer in our warehousing operations.
DHL Global Forwarding - myDHLi: Analytics
Demo: myDHLi's analytics capabilities, focusing on the latest cost per unit and transit time dashboards.
Speaker: Lukas Haasch
Speakers
Thomas Ogilvie
Labour Director and Board Member for Personnel, DHL
Dr. Thomas Ogilvie has over 15 years of management experience at DHL Group, starting in December 2001 with the Market Research Service Center at DHL Consult GmbH. He progressed through various product and business development roles in the eCommerce division, becoming Senior Vice President for Private Customers and Online Strategy in 2011. In January 2016, he was appointed Executive Vice President of Corporate Development. Thomas holds a Diploma in Psychology from the University of Bonn and a PhD in Economics from the University of St. Gallen.
Linda Aiello
Executive Vice President International Employee Success, Salesforce
Linda Aiello leads a unified Global Salesforce Business Partner team, builds strong partnerships across the company, and implements strategic changes that drive success for the business and engagement among the employees.
Linda Aiello's career highlights include; recognition as a Great Place to Work in global markets including the UK, Germany, Canada & Japan, Led Human resources & recruiting in EMEA for Uber and 20 years experience managing and developing people at leading fashion brands including LVMH Fashion Group, Jimmy Choo & Bruno Magli.
Ben Gesing
Global Head of Trend Research, DHL Customer Solutions & Innovation
Ben Gesing is a global innovation leader with 8 years of experience in logistics, telecommunications, and consumer electronics. He currently leads Global Trend Research at DHL, focusing on customer-centric innovation from the DHL Innovation Center near Bonn, Germany. Ben and his team shape the innovation agenda at DHL Group, publishing industry research and piloting cutting-edge solutions in artificial intelligence, computer vision, and robotics. They collaborate with startups, customers, and operators to implement these solutions in live logistics operations, driving forward the company's innovative capabilities.
Full List of Speakers
Full list of speakers - Thomas Ogilvie (Labour Director and Board Member for Personnel, DHL), Linda Aiello (Executive Vice President International Employee Success, Salesforce), Ben Gesing (Global Head of Trend Research, DHL Customer Solutions & Innovation), Dr. Markus Voss (Global Chief Information Officer and Chief Operations Officer, DHL Supply Chain. DHL Group), Thomas Netzer Chief Operating Officer, Wayfair), Amit Sharma (Chief Executive Officer, Narvar), Jessica Huonker (Global Head of Innovation Programs, DHL), Dr. Ralf Strauss (Chairman of the Board, European Marketing Association), Steve Thompsett (Chief Customer Officer Asia Pacific, DHL Supply Chain), Olaf Schnapauff (Technical Director, CTO Office, Google). To find more information on the speakers list, click here.
Discover Innovation in Logistics at DHL
Learn more about our four Innovation Centers, the latest insights in supply chain innovation and explore the latest industry trends in our Logistics Trend Radar.