DHL eCommerce FAQs for Business Shippers
Whether you are already a customer or you are looking to learn more about shipping with us, here are some quick answers to your top questions.
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Shipping With Us
Who can use your shipping services?
You must be a registered business to ship with DHL eCommerce.
Do you require certain and regular shipment volumes?
Whether you are project based or a daily shipper, there is no required shipping volume. However, there is a minimum revenue per pick up. Each pick up must be worth 200.00 USD.
Where can I find pricing information?
Our pricing varies based on your business’ shipping needs. We are happy to provide you with more information about shipping with DHL eCommerce upon request. You can get started by having a conversation with a sales representative.
What size shipments do you handle?
We generally ship smaller packages. Check out our Shipping Services page for details specific to size and weight.
Where can I ship with DHL eCommerce?
From Canada, you can directly send parcels throughout the U.S., including service to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and all other U.S. territories and P.O. boxes.
How are duties and taxes handled?
From Canada to the U.S. - all shipments are DDP where the shipper is required to pay duties/taxes for items valued over $800 USD, if applicable.
Can I add Shipment Value Protection to my shipment?
Yes, our product already includes Shipment Value Protection up to a certain value. Check out our Shipment Value Protection page for more details.
When can I start shipping with DHL eCommerce?
The onboarding timeline depends on the selected shipping product. While some products have a short implementation cycle and can begin shipping quickly, others can be more complex and require additional steps during the onboarding process (e.g. IT integration). Please see our Shipping Services page for more information or contact us directly.
DHL Vantage
Do you have tools to manage shipments online?
Through DHL Vantage, customers can evaluate performance results, track parcels and analyze information about shipping costs to effectively manage shipping. In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives.
Where can I log in to DHL Vantage?
DHL eCommerce offers two Customer Web Portals. Registered customers can log in to DHL Vantage and Asia Pacific Customer Web.
I forgot my portal log-in details, who can I contact?
If you’ve forgotten your login credentials to access DHL Vantage, kindly contact Customer Service at 1.800.805.9306 or eCS.AM.CS.AskCustomerService@dhl.com for assistance.
