Various regulations are in place in each country regarding the import and export of tobacco products and foods containing meat extracts. When you, as a sender, entrust us with the transportation of international air cargo, you will need to make the appropriate declarations regarding these products, etc. However, in recent years, there have been more cases of shipments due to false or missed declarations than before.
If a fraudulent declaration is made, the cargo may be confiscated or destroyed by the customs or quarantine authorities of each country, and the sender/importer, etc. may be subject to fines.
Transport and delivery companies may also be subject to penalties, increased inspections, and other penalties.
Therefore, we ask for your understanding and cooperation regarding the following points:
1. Proper reporting is essential
When entrusting international air cargo transportation to our company, proper declaration is required. If declaration is not made properly, transportation operations may be suspended and additional costs may be incurred by the customer.
Ultimately, the cargo may be disposed of and transportation may be suspended or terminated (this is at our discretion).
We appreciate your understanding in advance.
2. Regarding shipping to Australia
The Australian Border Force is taking strict measures to prevent fraudulent declarations of tobacco products in cargo sent from Japan to Australia. If fraud is discovered, fines may be imposed on customers and/or the shipping/delivery company.
Please note that in this case, we will charge you an additional fee.
3. What to do if a fraudulent declaration is discovered
(1) If fraudulently declared or concealed tobacco products are discovered after we begin handling the shipment, the shipment will be immediately disposed of as "non-handling cargo" under our transportation terms and conditions. You may be liable for the disposal costs associated with this item.
(2) Additionally, please note that additional charges may apply if the item is stored in a bonded warehouse after being entrusted to us, even prior to disposal.
4. Refund of shipping charges
Any shipping charges paid for discarded tobacco products will not be refunded. Please note that we cannot accept cancellations of card payments, even if you have paid by credit card.
It is important that you make the appropriate declarations when using international air cargo transportation.
This will ensure a smooth process and help us avoid unnecessary costs, so we appreciate your understanding and cooperation.