Express Easy is a package service that allows you to prepare and send your shipment from any DHL Service Point.
Notice Regarding Package Drop-off at DHL Partner Service Points During Golden Week
Due to foreseeable storage space constraints at DHL Partner Service Points during the Golden Week period, we will temporarily suspend package acceptance during the following dates:
Suspension Period: May 1 (Thursday) - May 6 (Tuesday), 2025
After this period, kindly note that we will also discontinue the use of paper (handwritten) shipping labels(Air Waybills). Customers will be required to input shipping information using our web tools or mobile app.
Thank you for your understanding.
DHL will discontinue the acceptance of paper Air Waybills by the end of April 2025. We kindly ask you to use our web tools or mobile app for your shipping needs. Thank you for your understanding.
For DHL Express Easy, the dedicated envelope and box must be used and shipper must pay necessary charges.
Please refer to the DHL Service Guide for information on what items cannot be shipped internationally via Express Easy. Also there are some, while extremely limited, countries and regions where DHL does not provide services. Currently, Russia and Iran are among them. Please contact DHL Customer Service (0120-39-2580) for more information.
DHL will examine shipment upon receipt and it may be returned to shipper.
DHL customers who have an account number starting with 5 can drop off shipment at Service Point. Some Service Points not accepting such drop-offs are indicated at store information.
DHL Service Points, excluding DHL facilities (i.e. DHL Service Center), do not provide return service for any international retailing and collect service paid for by recipients.
For questions and clarification, please call DHL Customer Service (0120-39-2580).
- ID presentation is required by Ministry of Land, Infrastructure, Transport & Tourism to prevent aircraft terrorism.
- Shippers including DHL account holders must present their ID at Service Point. Otherwise, shipment will not be accepted.
- Acceptable ID: Driver’s License, Passport, My Number Card, Residence Card/Special Permanent Residence Certificate. All must be valid and have ID photo and the present address.
- Non-document shippers using Express Easy must fill out Shipment Contents Confirmation sheet.
- If shipment is brought in by a representative, not the actual shipper,
- The representative must present his/her ID.
- For Express Easy non-document shipment, the representative must fill out Shipment Contents Confirmation sheet in his/her own name.
- For any questions, please contact DHL Customer Service at 0120-39-2580
Please also check our FAQs for more information.
The safety and security of the shipments we transport is of utmost importance to us. We therefore inspect shipments handed over to us to check for any restricted or prohibited commodities, hazardous material, contraband etc. Such inspections may be conducted by several methods like physically opening and examining the contents of the package, using sniffer dogs, x-ray machines etc.
For non-account customers, every shipment is inspected. Please note that when you hand over your shipment to us, we reserve the right to inspect the shipment.
We seek your understanding that this is done for the safety of your packages. Please help us to help you by doing the following:
- Co-operate with the courier / service point executive at the time of shipment inspection.
- Do not wrap or seal the packages until the package has been inspected.
Please note the following:
- Import duties and tax, if imposed by the destination country, will be charged to the consignee.
- Free-of-charge or used goods are subject to duties and tax.
- The consignee must provide any additional documents necessary for import procedures.
- Delivery will be delayed when additional information is required for import clearance.
Thank you for your understanding.
Note: This policy is aligned with the legal and regulatory requirements of numerous Governments / other Regulatory authorities and is standard practice across the express delivery industry to ensure only legitimate shipments are accepted.
Recently, validation of shipping invoices by customs authorities in the EU and other countries have become stricter. Unclear descriptions on invoices may cause customs clearance delays or be rejected at the destination country. Therefore, please describe shipment contents in detail, accurately and appropriately on the waybill and invoice so that it can be clearly understood by customs.
For more information, please click here.
As of July 1st 2022 , the Taiwan Customs Authorities requires pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.
For more information, please click here.
How to use Express Easy
You can ship in 3 simple steps!
1. Bring Your Own: Find a DHL Service Point
On the DHL locator, you can search for DHL EXPRESS EASY handling stores that are conveniently located near your residence or workplace.
2. Prepare for shipping
DHL recommends that you create a Waybill in advance before bringing your shipment to a DHL handling store or DHL Service Center. The advance creation of waybills can be easily done using the DHL Express Mobile app.
Simply enter the shipment information into the application and show the reception number or barcode displayed at a DHL handling store or DHL Service Center to have a waybill issued. This eliminates the need to fill out a waybill after the package has been brought in and enables a smoother shipping process.
The DHL Express Mobile app can be downloaded from the following links:
*For shipping packages other than documents, please print out the “Shipment Contents Confirmation”, fill in the required information, and bring it with you.
Please note the following:
- For the address, please select the country name first and then enter the zip code.
- When selecting the package type, choose "ENVELOPE1" for documents or "BOX2 to BOX8" for non-document packages. Do not modify the displayed weight. "My Own Package" cannot be selected.
- For documents, select the content details from the provided list. For other packages, please enter specific details such as the material of the item.
* Please be aware that this service may not function properly due to operating system updates, special device settings, available storage space, communication status or speed, and other factors.
* "App Store" is a registered trademark of Apple Inc. in the United States and other countries.
* "Google Play" is a trademark of Google LLC.
* The use of the application is free of charge, but customers are responsible for any data or packet communication charges incurred when downloading and using the application.
3. Bring it in, Pack it & Ship it
At DHL, you can bring your package to a DHL Service Point and present your receipt number to have a shipping label issued.
Proper packaging is essential to protect your valuable items. At DHL Service Points, you can easily ship your package using DHL Express Easy's sturdy and proven packaging materials, which are tailored to the size and weight of your shipment.
Please check the types and sizes of packaging materials by clicking the button below.
- DHL will inspect your package after collection. If any prohibited items are found, they will be returned to you.
- If your package exceeds the size limits of Express Easy, please contact DHL Customer Service.
- Packaging materials are free of charge.
*Note:
- From January 2025, if your package exceeds the maximum weight for each type of packaging material, you will need to use materials suitable for the weight.
- Shipments using DHL Express Easy must use the designated box
- The lids of the boxes must be securely closed (ensure they are not bulging).
4. DHL Express Easy Pricing Table
The shipping costs for international shipments using DHL Express Easy vary based on the size and weight of the packaging (special envelopes or BOX sizes) as well as the destination area. Each type of packaging has a maximum weight limit, and the applicable rates are determined according to the packaging used.
You can check the estimated shipping costs from here, but please note that customs duties and other taxes or fees are not included.
For accurate rates, please check in advance using the DHL Express Mobile app or consult with a store staff member.
