Convenient international shipping from DHL Service Points

At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service.

To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025.

THE SERVICES THAT SUBJECT TO DEMAND SURCHARGE

DHL Express Worldwide, DHL Express Worldwide Import, DHL Express 9:00/10:30/12:00, DHL Express Envelope, DHL Express Easy, DHL Medical Express, DHL Breakbulk Express.

THE MECHANISM OF THIS SURCHARGE

The Demand Surcharge will apply per shipment in Japanese Yen per kg according to the origin and destination.

Should there be any modifications to the charge or the applicable dates, we will provide advance notice, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit website.

We value your business and appreciate your support with the activation of this surcharge.

Kinko's locations that previously accepted shipments as DHL service points have discontinued this service at all stores as of September 30, 2024.

We would like to apologize for any inconvenience this may cause and seek your kind understanding and cooperation on this matter.

• For DHL Express Easy, the dedicated envelope and box must be used and shipper must pay necessary charges.

• Please refer to the DHL Service Guide for information on what items cannot be shipped internationally via Express Easy. Also there are some, while extremely limited, countries and regions where DHL does not provide services. Currently, Russia and Iran are among them. Please contact DHL Customer Service (0120-39-2580) for more information.

• DHL will examine shipment upon receipt and it may be returned to shipper.

• DHL customers who have an account number starting with 5 can drop off shipment at Service Point. Some Service Points not accepting such drop-offs are indicated at store information.

• DHL Service Points, excluding DHL facilities (i.e. DHL Service Center), do not provide return service for any international retailing and collect service paid for by recipients.

• For questions and clarification, please call DHL Customer Service (0120-39-2580).

• ID presentation is required by Ministry of Land, Infrastructure, Transport & Tourism to prevent aircraft terrorism.
• Shippers including DHL account holders must present their ID at Service Point. Otherwise, shipment will not be accepted.
• Acceptable ID: Driver’s License, Passport, My Number Card, Residence Card/Special Permanent Residence Certificate. All must be valid and have ID photo and the present address.
• Non-document shippers using Express Easy must fill out Shipment Contents Confirmation sheet.
• If shipment is brought in by a representative, not the actual shipper,
  • The representative must present his/her ID.
  • For Express Easy non-document shipment, the representative must fill out Shipment Contents Confirmation sheet in his/her own name.
• For any questions, please contact DHL Customer Service at 0120-39-2580

Please also check our FAQs for more information.

The safety and security of the shipments we transport is of utmost importance to us. We therefore inspect shipments handed over to us to check for any restricted or prohibited commodities, hazardous material, contraband etc. Such inspections may be conducted by several methods like physically opening and examining the contents of the package, using sniffer dogs, x-ray machines etc.

For non-account customers, every shipment is inspected. Please note that when you hand over your shipment to us, we reserve the right to inspect the shipment.

We seek your understanding that this is done for the safety of your packages. Please help us to help you by doing the following:

1. Co-operate with the courier / service point executive at the time of shipment inspection.
2. Do not wrap or seal the packages until the package has been inspected.

Please note the following:

• Import duties and tax, if imposed by the destination country, will be charged to the consignee.
• Free-of-charge or used goods are subject to duties and tax.
• The consignee must provide any additional documents necessary for import procedures.
• Delivery will be delayed when additional information is required for import clearance.

Thank you for your understanding.

Note: This policy is aligned with the legal and regulatory requirements of numerous Governments / other Regulatory authorities and is standard practice across the express delivery industry to ensure only legitimate shipments are accepted.

Recently, validation of shipping invoices by customs authorities in the EU and other countries have become stricter. Unclear descriptions on invoices may cause customs clearance delays or be rejected at the destination country. Therefore, please describe shipment contents in detail, accurately and appropriately on the waybill and invoice so that it can be clearly understood by customs.

For more information, please click here.

As of July 1st 2022 , the Taiwan Customs Authorities requires pre-registration and pre-clearance authentication for import shipments to consumers (2C) in Taiwan.

For more information, please click here.