What is On DEMAND DELIVERY?
An easy-to-use service for e-commerce businesses that will improve customer experience in delivery. Put your customers in control of their shipments. They can choose where and when to receive shipments in a few quick clicks.
Key Benefits
- Improve customers or receivers’ experience.
- Reduce sellers’ workload on shipment tracking.
- Keeps customers’ informed instantly of shipment’s status and the estimated delivery date.
- Offer your customers up to 6 standard delivery options*.
- Consistent experience and service in 166 countries.
*Note: Depending on country of destination.
Delivery Options
- Change Delivery Date
- Leave in Safe Place
- Leave with Neighbor, Concierge or Guard
- Collect from Service Point or Locker
- Alternative Address
- Vacation Hold
Highlights
· Advance Duty Collection Notify Import duty and/or tax via Email or SMS. Customers can easily pay the outstanding duty and/or tax online.
· Follow my parcel Customer or receivers can track their shipments in real-time
· Proof of placement Proof of delivery with a photo of where the shipment is placed. Reduce potential disputes between you and your customers. Make customers’ stronger assurance that their shipments are placed accordingly.
· Shipper integration Integrate with your online store and offer your Customers delivery options at checkout.
How On Demand Delivery works?
For more information, please contact your personal sales representative or contact our 24 hours Customer Service at 0-2345-5000.
Visit us at www.ondemand.dhl.com
