FAQ

If your shipment has not yet been delivered, we recommend that you first check the status of your shipment online at MyDHL+. ( https://mydhl.express.dhl/za/en/home.html#/tracking)

For several days as the shipment may have been taken out of the fully automated process at the shipment centre, the status of your shipment may not change. This can happen for a number of reasons. Here are some reasons that the delivery of your shipment might be delayed:

• The address on the shipment is faulty or incomplete (e.g. a transposed postal code or a missing house number).

• The shipping label was completed in illegible handwriting.

• The shipping label has fallen off the shipment.

• The packaging around the shipment has opened during transport or has been slightly damaged externally and needs to be repackaged.

If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form. Kindly note that our turnaround time for queries and enquiries is 72 hours.

The employees of our customer service unfortunately do not have any way of speeding up the delivery of your shipment. Our service staff will see the same shipment history that you can access at DHL Shipment Tracking. ( https://mydhl.express.dhl/za/en/ home.html#/tracking )

Within South Africa, a parcel is usually delivered to the recipient within 1-2 working days after dispatch. In a few cases, however, it may take longer - e.g. in the pre­ Christmas period. If the status of your shipment has not changed for more than 48 hours, the sender can contact us via our various communication channels.

In the unlikely event that a Time Definite Delivery misses its scheduled delivery, you should contact our customer service department who will arrange a credit for you.