Our Customer Service Department
If you have any general enquiries, or would like more information about DHL Express, we are here for you!
OUR CUSTOMER SERVICE DEPARTMENT CAN ASSIST YOU WITH THE FOLLOWING SERVICES:
Bookings
Queries on Track and Trace
Redirection
Estimate on transit times and freight charges
Claims (Damaged; time definite deliveries; claims must be submitted within 30 days of delivery, phone via contact centre number
Complaints and compliments
Value added product: Extended liability
At the customer's request, the provision of fixed value compensation instead of DHL's Standard Liability in the event of physical loss or damage where DHL is held liable. Contact our customer service department for more information on this service.
Value added service: Shipment Value Protection
In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause. This service can be arranged for express parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment. Contact our customer service department for more information on this service.
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Any queries relating to your shipments while in transit