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ALL THE SUPPORT YOU'LL NEED FROM DHL ECOMMERCE UK

Business customers can login here and access a wealth of information ofering help and support. Here you’ll find frequently asked questions on parcel delivery, useful guides and much more.

Watch our short video, which will guide you through some of the information you'll find below and point you in the right direction.


HELPFUL LINKS

This is where you’ll discover a range of useful information, from details about your business account to exactly what happens to your parcels once we’ve picked them up from you. Find out how to best package parcels to ensure safe and smooth delivery or what happens if your customer is out when our driver attempts to deliver. You can also fnd out more about all our various products and services and decide what’s right for you.

My Business Account

Log in to your account, access the SHIP portal and more.

All About Delivery

Find out what happens to your parcel as it transits through our network.

Our Products

Find out about all the diferent products we ofer and see what service is right for you.


FREQUENTLY ASKED QUESTIONS

  • You can contact your sales rep or your local collecting depot (you can get your depot’s contact details from your sales rep).

  • Visit https://documents.dhlparcel.co.uk

    There are instructions to tell you how to register and use the portal. If you need assistance with your login or you’re not receiving emails you can contact:

    E-billing customer service: dhlparcel.sm@spsglobal.uk or 0333 123 0146

  • Contact your sales rep for your rate card details.

  • You can view an online version of the calling card.

  • Download a guide to our delivery notifications.

  • See all the available delivery options in our handy guide.

  • Please speak to your sales rep to discuss your changing needs.


NEED MORE HELP?

If you haven’t found what you’re looking for in the links above, here are a few more places you can look. Our Help Centre has useful information about how and when you can contact us, as well as links to further information, and our FAQs cover the questions we’re most often asked about parcel delivery. If you have a query about your invoice or you need to make a claim, you’ll fnd all the info you need here.