GROW YOUR BUSINESS WITH ECO ON THE GO AND SHRINK THE NUMBER OF DOORSTEP DELIVERIES

GIVE CUSTOMERS CONVENIENT, LOW EMISSION DELIVERIES AND RETURNS

There’s always a way to improve your ecommerce service offering. Now Eco On The Go gives your customers quick and convenient alternatives to home delivery alone – with deliveries and returns to out-of-home locations in the UK.

You can offer our reliable services to customers while we handle the logistics. And since 50% of consumers are interested in sustainable delivery options, you’ll meet a growing demand for eco-friendly services.

HOW IT WORKS

Our portals or API make it easy to offer Eco On The Go services

Customers collect or return parcels at out-of-home locations

93% of the UK population are just 10 minutes from their nearest out-of-home location

Single parcel shipments up to 60 x 60 x 60cm and weighing up to 15kg.

You know your customers… and so do we! Find out how the green and convenient choice builds loyalty with different busy consumers.

Read the Little Book of Shoppers

DELIVER CUSTOMERS’ ITEMS DIRECT TO A PARCEL SHOP

Eco On The Go gives you next day UK delivery to out-of-home locations for customer collection. That includes full tracking of the parcel journey for customers and notifications of delivery status. Customers have direct contact with our Customer Service representatives. And a dedicated Account Manager looks after your business needs.

A more sustainable delivery. The process:

BOOKING IS MADE WITH DHL ECOMMERCE UK

You request a customer’s parcel to be sent to a local out-of-home location and a label is printed

PARCEL COLLECTION AND DELIVERY

Our driver collects, and your item is delivered the next working day, confirmed by a scan at the store

THE RECIPIENT IS NOTIFIED

A PUC (Pick Up Code) is sent to the recipient to tell them their parcel is at the out-of-home location

PARCEL IS COLLECTED

The recipient’s ID is shown and the shopkeeper scans the PUC – parcel delivery is complete

OUR RETURNS OPTIONS FOR RETAILERS

40% of people say they’re a loyal customer once they’ve had a good returns experience. Our returns options provide a simple and convenient service for your shoppers and the flexibility to choose a bespoke solution to suit your business needs.

BESPOKE RETURNS SOLUTIONS

Shoppers can visit your DHL returns portal to generate a barcode or print a label. Or you can use an inbox label or create a return via our API.

RETURNS DROP OFF

Your customer can drop their returns parcel off at their local parcel shop or locker for collection by DHL eCommerce UK

SPEEDY ONWARD DELIVERY

Returns are delivered back to your warehouse within 2 days so you can re-post and re-sell the item faster

FULL TRACKING IN REAL TIME

Gives a complete picture of the parcel’s journey and notifications keep customers updated on the status of their return

Find out more about Just Right Returns

Out-of-home locations save the emissions created by multiple delivery journeys to the door

More first-time deliveries also reduces emissions

Out-of-home locations are multicarrier, so customers can return or collect multiple items in one visit

Sustainable features such as barcodes save unnecessary label printing

WHY SHOULD I PROVIDE CONVENIENT AND GREEN DELIVERIES AND RETURNS?

6/10

consumers want retailers to partner together so they can collect purchases in more locations

50%

of consumers are interested in sustainable delivery options

42%

of consumers say they won’t make a purchase if they don’t like the returns policy

time to wait! The days of staying in all day for a parcel to be delivered are gone

Open a Business Account

OPEN A BUSINESS ACCOUNT

It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.

(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)

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