OFFER CONVENIENT AND LOW EMISSION DELIVERIES AND RETURNS
Consumers love convenience! 60% of UK shoppers said ‘convenience’ means deliveries fit into their busy schedule.1 And in Europe, 17% of online shoppers prefer deliveries to lockers and 37% prefer returning via parcel shops.2 Eco On The Go offers quick and easy collections and returns at 145,000+ out-of-home locations in the UK and Europe.
Plus, as Eco On The Go saves emissions and 59% of global shoppers say sustainability is important when buying online,2 you’ll meet demand for eco-friendly solutions too!
HOW IT WORKS
“RETAILERS REDUCING EMISSIONS IS GREAT AND ECO-FRIENDLY DELIVERIES COULD DO SO MUCH GOOD IN THE LONG RUN.”
Gemma, Nurse
You know your customers… and so do we!
Find out how the green and convenient choice builds loyalty with different busy consumers.
DELIVER CUSTOMERS’ ITEMS DIRECT TO A PICKUP POINT
70% of shoppers want pickup, but only 2% of retailers offer it!3 With Parcel Pickup, offer next day delivery to thousands of out-of-home locations in the UK, and speedy delivery to 145,000+ points across Europe. Includes full tracking and delivery status notifications, plus customers have direct contact with our Customer Service representatives, and a dedicated Account Manager looks after your business needs.
The process:
ADD PARCEL PICKUP TO YOUR CHECKOUT THE EASY WAY
We’ll manage the integration of our out-of-home network into your checkout for you, via our software partner HubBox, who provide millions of customers with out-of-home options at checkout for 1500+ global brands. Parcel Pickup and HubBox can help reduce cart abandonment by 5%!3
“I TAKE MY RETURNS TO THE CORNER SHOP BECAUSE IT’S EASIER WHEN YOU’RE SENDING LOTS OF STUFF, AND I GET MY MONEY BACK QUICKER. I CAN ORDER AGAIN BEFORE PAY DAY!”
Pooja, Waitress
GET RETURNS JUST RIGHT
84% of UK buyers check the returns policy before buying,3 and out-of-home returns are most popular in Europe!2 Offer shoppers a range of simple and convenient returns options, including via our network of 145,000+ lockers and parcel shops across the UK and Europe. Or choose a bespoke solution to suit your business needs.
How it works:
MEET THE DEMANDS FOR OUT-OF-HOME RETURNS
46% of consumers expect multiple convenient return options.4 With our software partners at ZigZag, your consumers can process a return in under 60 seconds. Offer doorstep collection, plus returns to DHL’s domestic and European out-of-home locations, completely seamlessly.
- An easy-to-use platform that lets customers choose the right returns option
- Integrates with major ecommerce platforms and bespoke ecommerce stores
- Personalised with your branding, upholding your customer experience
WHY IS IT GREENER?
- Out-of-home locations save emissions versus multiple delivery or collection journeys to the door
- More first-time deliveries and a reduction in failed deliveries cuts emissions
- Out-of-home locations are multicarrier, so customers can collect or return multiple items in one visit
- Go paperless with sustainable features such as barcodes, saving unnecessary label printing
WHY SHOULD YOU OFFER ECO ON THE GO?
OPEN A BUSINESS ACCOUNT
It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.
(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)
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