DELIVERING SIMPLICITY
Today’s online shopper wants to be certain when their goods will arrive. So do you. You can both enjoy industry-leading reliability with DHL – the world's leading logistics company with a footprint in over 200 countries across the globe.
Every day, DHL collects thousands of parcels across the UK and delivers them to over 200 countries worldwide, at the best possible prices. Booking is simple too: when you’re sending parcels into Europe and across the globe, DHL eCommerce UK is the perfect fit.
- Excellent parcel delivery rates and transit times
- Best in class technology to manage the dispatch and delivery of your parcels
- A dedicated Account Manager
If you want to book and pay for a parcel delivery today click here
COMPARE OUR INTERNATIONAL SERVICES
| Connect IOSS* | Connect Non-IOSS^ | Connect Worldwide | |
| European deliveries | Yes | Yes | Yes |
| Global delveries | No | Yes | Yes |
| IOSS | Yes | No | No |
| Maximum number of parcels | 1 | 1 | 200 |
| Maximum value | €150/£135 | £10,000 | £10,000 |
| Minimum dimensions | 15 x 11 x 1 cm (l x w x h) |
15 x 11 x 1 cm (l x w x h) |
15 x 11 x 1 cm (l x w x h) |
| Maximum dimensions | 200 x 120 x 80 cm (l x w x h) |
200 x 120 x 80 cm (l x w x h) |
200 x 200 x 120 cm (l x w x h) |
| Minimum weight | 0.1kg | 0.1kg | 0.1kg |
| Maximum parcel weight | 31kg | 31kg | 40kg |
| Maximum shipment weight | - | - | 250kg |
| Incoterms | DDP | DDP | DDP & DAP |
| Deliver to residential address | Yes | Yes | Yes |
| Deliver to business address | No | No | Yes |
For an explanation of terms such as IOSS, DDP and DAP, please see our FAQs
*Service available to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
^Service available to Ireland, Netherlands
JOURNEY OF AN INTERNATIONAL PARCEL DELIVERY
Before our driver comes to collect your parcel(s), you would have booked your parcel delivery using our SHIP platform or API, completing all the necessary customs data and whether you’ve sold the items with delivery duty paid (DDP) or with delivery duty unpaid/delivered at place (DDU/DAP). See the table above to find out which services offer DDP and DDU/DAP. Below we detail how your parcel(s) travel from your business to your customer – all in a matter of days*!
Step 1
Attach your label and commercial invoice to each parcel.
Step 2
DHL eCommerce UK driver scans and collects all parcels from your registered business address / ServicePoint or Depot (depending on your drop off/collection preferences).
Step 3
Parcels scanned at your nearest DHL eCommerce UK Depot.
Step 4
Parcels trunked to the national DHL eCommerce UK Hub in Coventry - parcels are scanned and received into the International gateway where they undergo checks and denied party screening.
Step 5
Connect IOSS
All recipient-led parcel deliveries undergo customs clearance and transport from DHL eCommerce UK in Coventry to the destination country.
Connect Non-IOSS
For all other destinations, parcels are sent to our international partner for further checks and customs clearance before export and delivery.
Connect Worldwide
Parcels are sent to our international partner for x-ray, further checks and customs clearance before export and delivery.
Step 6
Delivery to your customer's door as standard globally or their nearest ServicePoint or locker in many European countries.
