FREQUENTLY ASKED QUESTIONS

The DHL Parcelshop button can be found on the homescreen of your PayPoint one terminal. This is the first screen that is shown when the terminal has been switched on and logged into. If you are already in the 'Till' screen, you can return to the homescreen by swiping down in the top left corner and selecting 'Homescreen' from the drop-down menu. 

To go back to the 'Till' screen, swipe down in the top-left corner and select 'Homescreen' from the drop-down menu. From there, you will see the 'Till' button in the top-left corner. 

Please call us on 0800 310 0000 or send an email to dhlparcels@paypoint.com and a member of our team will assist you. We can reset your password for you or, if you can still remember your password, unlock the account for you. 

If it helpful to ask the customer for ID when handing over a parcel to reduce the chance of errors, however, this is not mandatory. If you do have a customer without ID, you can skip this step by just pressing 'Confirm' when the terminal prompts you to check the customer's ID, then hand over their parcel. 

No, if it is not possible to allow the driver to go behind the counter, or you just aren't comfortable with it, feel free to sign on behalf of the driver by putting an 'X' in the signature box when prompted. 

If you are handed a parcel that is damaged by a driver / customer, please refuse the parcel. 

Yes, you will be paid commission for every parcel that has been successfully scanned in and scanned out. 

The maximum parcel dimensions are 90cm x 60cm x 60cm, with a maximum weight of 15kg.