DHL ECOMMERCE UK REVIEWS

We are committed to providing our senders and their recipients with the best quality service.

Read open and honest Feefo Reviews from people who have received parcels delivered by us.

Why we use Feefo

Millions of shoppers use Feefo to make better buying decisions in their everyday lives and hundreds of brands all over the world use Feefo to get a better idea of what makes their customers tick. It’s Feefo’s transparent and independent approach that makes the difference – they believe honest communication between brand and shopper is better for both. Read more about our partnership with Feefo and how it supports our sustainability goals.

Independent

Feefo is an impartial and trusted company which supports us to listen and learn from our customers using reviews and feedback.

Impartial

All of our recipients are asked to leave a review so you are getting a true reflection of the service we provide.

Trustworthy

Feefo only ask confirmed and verified customers to leave a review, providing genuine insight to help us be customer centric.

As the world’s leading logistics company, we know that the industry leaves an enormous environmental footprint. We’ve worked hard to set an example for sustainable business, from introducing the industry’s first green product to being the first logistics company to commit to net-zero emissions.

And that’s why we’re delighted to be working with Treefo, Feefo’s new sustainability feature, turning feedback into forests. Every time a customer leaves us a review, we contribute towards tree-planting projects sourced by climate solutions specialists, Ecologi.

Ecologi works hand-in-hand with genuine project providers who are engaging with local communities to restore landscapes. These tree-planting projects nurture seeds to have the best chance of growing into full-grown trees.

Find out more about Treefo or see how many trees we've planted so far!

HOW WE USE CUSTOMER FEEDBACK

How our customers rate and view our service really matters to us. We believe in open and honest communication – whether you’re sending parcels with us or receiving a delivery. We use your feedback (good or bad) to implement changes across our business, improve your delivery experience or to praise the hardworking staff across the country for going that extra mile for you.

FAQs

Although we welcome feedback on our services, it’s important to us to ensure that we know that the review is trustworthy and reliable. Reviews on open platforms can be left by anyone, whether they have or have not genuinely interacted with the company that they are posting a review about.

Feefo are committed to collecting genuine reviews from real people. Feefo will invite anyone who receives a parcel delivered by us to leave a review. It is completely voluntary, and recipients are not incentivised for leaving a review.

If a recipient has not received an email invite, they can fill in the review questionnaire on the Feefo site. However, they will need to provide proof that they have received a parcel from us e.g. a delivery confirmation email.

Feefo display all reviews – good and bad – on their website so you get an accurate representation of the service. However, any reviews which contain offensive language will not be published.

Feefo ask recipients to rate DHL eCommerce UK from 1 (bad) to 10 (excellent). There are 6 categories: parcel delivery time, condition of parcel, delivery instructions followed, ease of use of tracking facilities, clear communication and overall rating.