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HELP CENTRE

The DHL eCommerce UK Help Centre is packed with support and advice for both Business Senders and recipients – from our frequently asked questions to how to get in touch with our Customer Service team. 

For Business Senders, we have a dedicated support hub which contains useful information, guides and policies to assist with your operations. 

Before getting in touch with our Customer Service team, we recommend taking a look at our Frequently Asked Questions which provides answers to some of the most popular queries we receive about parcel deliveries.

If you’re waiting for a delivery, we’re sorry for any delays. We’re working to get your parcel out to you as quickly as possible. You don’t need to contact us as we’ll let you know as soon as your parcel’s out for delivery. Thank you for your patience and understanding at this busy time!

Frequently Asked Questions Contact DHL eCommerce UK

Helpful links

Frequently Asked Questions

Use our useful FAQs to find the answers to our most popular parcel delivery questions.

Read FAQs

Track Or Manage Your Delivery

Enter your shipment number to track the location of your parcel with DHL eCommerce UK.

Track Parcel

Contact Us

We have a range of contact options to support consumer parcel delivery.

Get in Touch

Live Service Updates

Updates on road closures, inclement weather or system outages that may affect / disrupt delivery services.

Show Updates

Business Support

Our support hub provides access to useful business customer information, documents and account login.

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Driver Respect

If you would like to speak to us about one of our DHL eCommerce drivers, please email our Driver Management Team. For parcel delivery enquries, please use options listed above.

Send an Email