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CONTACT US

Here’s where you can find the answers to your questions or how to get in touch if you need to speak to someone:

Read our FAQs

Call us on 024 7693 7770

Send us a message

Our Customer Service team is available Monday to Friday 7am until 8pm and Saturday 8am until 6pm to answer all your queries. If you contact us outside these hours, an advisor will respond to your query on the next working day.

If your parcel has been sent via our Send website (for personal senders and small businesses), you can contact us on live chat 24/7 via the help centre.

If your parcel is being delivered by DHL Express in the UK, you’ll need to track it with DHL Express.  We’re sorry, but we can’t track or assist with any queries relating to DHL Express deliveries, so please contact them directly.

Helpful links

Frequently Asked Questions

Use our useful FAQs to find the answers to our most popular parcel delivery questions.

Read FAQs

Track Or Manage Your Delivery

Enter your shipment number to track the location of your parcel with DHL eCommerce UK.

Track Parcel

Business Support

Our support hub provides access to useful business customer information, documents and account login.

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Live Service Updates

Updates on road closures, inclement weather or system outages that may affect / disrupt delivery services.

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Complaints Process

All the information you need to know if you wish to make a complaint, and how the team at DHL eCommerce UK will respond to you.

Complaints Process

Driver Respect

If you would like to speak to us about one of our DHL eCommerce drivers, please email our Driver Management Team. For parcel delivery enquries, please use options listed above.

Send an Email