Accelerating Automotive E-commerce
We champion omni-channel approaches through systems integration, product fulfilment, and returns coordination
The natural growth of e-commerce in the Auto-Mobility sector means improved understanding of customer preferences and behavior and opportunities to reduce costs.
DHL supports all Auto-Mobility sectors including Vehicle Manufacturers and Component, Tire and Aftermarket providers. We are experts in integrating automotive e-commerce logistics systems, managing stock and order fulfilment.
We understand that OEMs and component providers need to:
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Automotive E-commerce Value Chain
Sector companies that can deliver a seamless automotive e-commerce logistics experience will see the benefits in terms of higher market share and improved customer loyalty. Logistics will play a vital role in this transition, and DHL actively supports the design, promotion, and integration of e-commerce within this sector.
At DHL, we closely follow the latest automotive e-commerce trends to stay ahead of the curve. According to Deloitte, up to 40% of an OEM’s revenue will soon derive from business models beyond immediate vehicle manufacturing.
While B2B remains strong, the industry is experiencing strong growth in B2C markets and the B2D (Business to Dealer) sector. In the case of B2C, there is the emergence of do-it-myself and do-it-for-me purchases. As consumer and manufacturing expectations for rapid results continue to increase, there will also be an expansion of P2P (Peer-to-Peer / Dealer-to-Dealer) networks that require agile and flexible automotive e-commerce logistics solutions. We provide specific services for key e-commerce sectors such as:
Auto-Mobility E-commerce Market Segments
Components, Parts, Tires and Aftermarket
Buyers can now research aftermarket products, compare costs and evaluate reviews before purchasing auto parts via e-commerce. Manufacturers and parts distributors need the support of specialist Auto-Mobility logistics providers that can design, develop, and integrate e-commerce systems and omni-channel setups that maximize flexibility and supply chain efficiency across rapidly evolving markets.
Accessories, Merchandise and Marketing Materials
We assist companies with logistics support for marketing materials, non-essential branded accessories and promotional merchandise. These may include sales brochures, roof racks, baby seats, branded jackets, caps, keyrings, and other promotional items. Core logistics activities can include textiles, finishing, packaging, quality inspection, warehouse management, distribution, customer service, payment systems, and returns management.
Finished Vehicles: New and Second Hand
We provide a comprehensive logistics service for the delivery, collection and return of finished vehicles that are consumer-owned or commercial and are either new or used. Online platforms that make possible the purchase and configuration of a vehicle can be supported by integrated programs that are activated by e-payment or customer authorization and supported by fully tracked vehicle delivery from either manufacturing hubs or centralized vehicle storage facilities.
Explore Our Case Studies
We are committed to supporting and advancing the future of mobility. Take a look at our automotive e-commerce logistics case studies below to see our solutions in action. Review more Auto-Mobility case studies
