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Parcel Connect

Fast and affordable parcel delivery & returns to 28 European countries

European parcel delivery that's all about you and your customers

With just one label, one point of contact, and one IT interface, DHL eCommerce simplifies delivery across 28 European countries. Our suite of solutions, including Parcel Connect and Parcel Connect Plus, handles customs and delivery through a unique international courier service, designed for businesses of all sizes. Our generous weight and dimension limits allow package delivery with best-in-class reliability, while Parcel Return Connect seamlessly looks after your parcel returns. Real-time tracking through the eConnect interface keeps you informed every step of the way, whether you're a high-volume shipper or want an ad-hoc solution.

Explore the full Parcel Connect service offering

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Parcel Connect features

The all-in-one solution for European parcel delivery and returns. Here's how it works in six simple steps.

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Parcel Connect Plus (B2B)

Cut costs & simplify B2B e-commerce shipping across Europe with Parcel Connect Plus.

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Parcel Return Connect

Connecting you to Europe and back with Parcel Return Connect: convenient, efficient peace of mind for you and your customers.

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eConnect

One integration simplifies Parcel Connect & Parcel Return Connect, connecting through a web portal, API, or plugins.

How easy is it to start sending or returning parcels using Parcel Connect?

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Fast

Not only do we offer fast standard delivery across Europe, but managing your orders and getting set up has never been easier. Parcel Connect integrates with most major e-commerce platforms and marketplaces, and our eConnect platform can be accessed through a browser or integrated via an API.

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Affordable

Just like parcels, we know that one size doesn’t fit all. We work closely with you to understand your business and provide a pricing structure that’s the perfect fit for you. With cost-effective shipping & returns rates all across Europe, Parcel Connect helps you manage costs and boost profits.

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Reliable

Our European network is made up of the best of the best. Your orders will be delivered by DHL eCommerce or the top local carrier in all 28 European countries. We call it the Parcel Union and it is unique to DHL eCommerce.

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Pre-delivery texts & emails

Keep your customers informed every step of the way! With Parcel Connect, we send timely texts and emails to your customers, providing real-time updates on their parcel’s journey. From dispatch to delivery, they’ll know exactly where their package is. No more guessing games, just peace of mind.

"Delivery & returns their way We believe in flexibility. When it comes to delivery and returns, your customers have options. Whether they prefer doorstep delivery, a nearby parcel locker, a convenient ServicePoint, or even an alternative address, it’s all up to them. With Parcel Connect, the choice is theirs."

Delivery & returns their way

We believe in flexibility. When it comes to delivery and returns, your customers have options. Whether they prefer doorstep delivery, a nearby parcel locker, a convenient ServicePoint, or even an alternative address, it’s all up to them. With Parcel Connect, the choice is theirs.

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Local Customer Service

Any questions? We’re here to help. Reach out in your own language or your customer’s - we’re fluent in both! With up to six days a week support depending on location, you’ll never feel stranded. Whenever you need assistance, our web-based contact options are just a click away.

Designed to grow with you

As global trade lanes expand, operational challenges can crop up - especially for larger customers. So how does Parcel Connect work when you need more than a just standard service?

  • Our Customer Operations will support your set-up, handle any escalation problems with local teams and manage the day-to-day operational relationship with your people. We can also set up a specialized Customer Service team to work directly with your own central customer care team on solving issues, reporting performance and steering transports. So, if you have large shipping volumes and highly complex delivery needs, Parcel Connect can design and tailor a service that’s the perfect fit for your business.

  • As your business expands, so should your transport networks. Parcel Connect provides flexible network or direct injections that scale with your growth. Improve delivery times, reduce costs, and rely on DHL eCommerce to deliver robust logistics services that can handle your large volume shipping demands.

  • Returns can be a headache, especially in bulk. With Parcel Connect, our tailored returns process ensures consistency across all your returns centers. No matter the volume, we handle product returns seamlessly. We can even hold and collate your returns, or take them to an alternative warehouse if that works better for you.

    Learn more about Parcel Return Connect.

  • Our Customer Operations will support your set-up, handle any escalation problems with local teams and manage the day-to-day operational relationship with your people. We can also set up a specialized Customer Service team to work directly with your own central customer care team on solving issues, reporting performance and steering transports. So, if you have large shipping volumes and highly complex delivery needs, Parcel Connect can design and tailor a service that’s the perfect fit for your business.

How Parcel Connect Works

Don't just take our word for it. Read more from customers using Parcel Connect.