DHL Freight Customer Service
Whether you are a private person or a business customer, we can answer your questions about sending or receiving goods using DHL Freight.
Customer Service Opening Hours: We are open on weekdays, Monday to Friday, excluding bank holidays.
For domestic business inquiries and inquiries from private persons, our opening hours are from 08:00 to 18:00.
For international business inquiries, our opening hours are from 08:00 to 17:00.
Questions about a shipment in transit or recently delivered?
If you are receiving a shipment sent with DHL Freight, here are some helpful links to answer your most common questions. If you don't see what you need, visit our Contact Directory.
Questions about your business account?
If you are a business customer with an invoice account, here are some quick links to tasks you might need.
Questions about making a shipment?
Shipper Help Center
Our Shipper Help Center includes instructions, policies, pricing, and more. If you are looking to ship a parcel, pallet or more, the Shipper Help Center explains:
- Surcharges
- Dangerous and Prohibited Goods,
- Downloadable Terms and Pricing
- And more
Tools for Shippers
Contact DHL Freight
- Phone: 0771 345 345
- Email Us: Visit our Contact Directory
- Questions about making a shipment? Visit our Shipper Help Center
Customer Service Hours Monday-Friday 08.00-18.00