PARCEL PICKUP GROW YOUR BUSINESS BY OFFERING MORE DELIVERY CHOICE WITH OUT-OF HOME OPTIONS

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CHOOSY CONSUMERS WANT DELIVERIES THEIR WAY

60% of UK shoppers say ‘convenience’ means the delivery fits into their busy schedule¹

When running errands, 75% find it convenient to collect parcels from a shop or locker

54% of overseas shoppers frequently abandon baskets due to delivery options²

17% of European online shoppers prefer deliveries to a locker and 12% prefer deliveries to a parcel shop or convenience store²

OFFER GREATER CONVENIENCE WITH PARCEL PICKUP

As consumer demand for choice and flexibility around deliveries rises, there’s an easy way to offer greater convenience: Parcel Pickup.

Parcel Pickup allows your UK and European customers to collect their orders at thousands of local out-of-home locations, including convenience stores (which open early and close late) and 24/7 lockers.

93% of the UK population are just 10 mins from their nearest DHL out-of-home location.

European shoppers can choose from 145,000+ lockers, parcel shops and convenience stores.

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WHY IS PARCEL PICKUP GOOD FOR BUSINESS?

As demand for out-of-home grows, stay ahead of your competitors
Fewer missed deliveries mean happier shoppers and more repeat business
Offer customers a more a ordable delivery option versus home delivery
Reduce cart abandonment by 5% on average³
Enjoy cheaper shipping costs versus next day delivery to homes

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ADD PARCEL PICKUP TO YOUR CHECKOUT

We’ve made it frictionless to offer Parcel Pickup with our partner HubBox, who already work with 1500+ global brands to offer shoppers pickup at checkout.

HubBox will integrate our out-of-home network seamlessly into your online store checkout using plugins or bespoke development: it’s that easy!

WHY HUBBOX IS THE GO-TO FOR CHECKOUT INTEGRATION

EXCEPTIONAL PERFORMANCE

HubBox is proven to drive uptake and convert customers as a trusted checkout solution

TAILORED FOR YOUR BRAND

The checkout software can be customised to your branding and align with your other shipping methods

USER-FRIENDLY LOCATION MAPS

Maps allow customers to find their most convenient point, with info like opening times and parking

SLICK MOBILE INTERFACE

HubBox ensures an intuitive experience for the up to 80% of shoppers that shop on mobile

EASY SHIPMENT BOOKING

Generate pickup shipments with DHL and quickly create compliant shipping labels with the right paperwork

CUSTOMER NOTIFICATIONS

Keep shoppers in the loop with personalised updates, or DHL can handle notiffcations directly!

THE EASY WAY TO GO GREEN

50%

of consumers are interested in sustainable delivery options

67%

of UK consumers say saving emissions by collecting from a convenience store appeals

Parcel Pickup is more environmentally-friendly versus home deliveries. As we aggregate deliveries there are fewer drop-offs, saving emissions. Plus, the least sustainable delivery is a failed one, and out-of-home deliveries are more successful first-time. That’s why it’s part of Eco on the Go: a suite of greener ways to deliver and return.

Learn more about Eco on the Go

WANT TO OFFER CONVENIENT RETURNS TOO?

With DHL, your customers can also return parcels to our network of lockers and parcel shops across the UK and Europe. And as 42% of consumers say they won’t make a purchase if they don’t like the returns policy, it’s never been a better time to provide a truly joined-up exible solution.

Explore Just Right Returns

OPEN A BUSINESS ACCOUNT

It’s good to talk! Arrange a call back with our team of eCommerce experts to find out how we can help you grow your business. We know that one size doesn’t fit all, so tell us your goals and aspirations and we’ll work with you to find the perfect solution for your needs.

(For parcel delivery or other customer service questions, you’ll find answers and contact details in our help centre.)

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_{¹DHL eCommerce UK Delivery Persona Audience Survey 2024.
²DHL 2024 Online Shopper Trends.
³HubBox.}