DELIVERIES WITH GAME-CHANGING PRECISION: DHL PARCEL UK’S RETAIL PARTNERS CAN NOW ACCEPT WHAT3WORDS AT CHECKOUT

what3words’ and DHL Parcel UK partnership continues to grow as the location technology is now available for DHL Parcel UK’s retail partners at checkout

what3words, the innovative global location technology company and DHL Parcel UK have today announced a brand new element of their partnership. Customers, whether small businesses or large e-commerce players can add a what3words field at checkout to enable shoppers to specify exactly where they want their deliveries to go. Once entered at checkout, the what3words address is then seamlessly passed on to DHL Parcel UK so its couriers can find and navigate to delivery destinations with ease, no matter how hard they might be to find.

Last year, DHL Parcel UK announced that it had rolled out the what3words location technology to its UK Parcel App. This new integration represents an exciting milestone in the partnership and a huge opportunity for UK retailers to enhance the addressing information they capture from a customer at checkout.

In the UK, deliveries can be challenging. Addresses aren’t always accurate, street names are often duplicated, postcodes cover broad areas, and specific building entrances can be hard to find. And for new builds, it can take up to 6 months for the address to be registered. In fact, a quarter of people in the UK find that their full postal address doesn’t direct people, deliveries, or services exactly to their front door.¹ Poor addressing can add difficulties for couriers too, and this is something what3words is perfectly positioned to solve.

what3words is revolutionising the way we communicate location. It has divided the world into a grid of 3m x 3m squares and given each square a unique combination of three words: a what3words address. It's an easy way to find, share and navigate to precise locations, anywhere in the world. The entrance to The Postal Museum, opposite London’s central mail centre, known as ‘The Mount’, can be found at ///ships.post.bets.  DHL customers can discover their what3words address via the free what3words app – available for iOS and Android – or the online map at what3words.com

The benefits of what3words technology will continue to be felt in many ways. Drivers can find delivery locations at the first attempt, so routes can be better optimised. This improves business efficiency, makes the job more enjoyable for couriers, and emissions are reduced in the last mile too.

Peter Fuller, CEO, DHL Parcel UK says: “The latest stage of our partnership with what3words really extends the benefits to more customers and consumers. It gives shoppers the convenience of being able to specify their exact delivery location at the point of check-out and gives retailers even more confidence that their goods will be received on time, without complication. It’s a smart, innovative solution that allows us to improve the quality of the service we offer even further.”

Chris Sheldrick, Co-founder and CEO of what3words adds: “what3words is now being used at critical points throughout DHL Parcel UK’s delivery infrastructure. This means that everyone, from a customer purchasing an item at checkout, right through to the courier can benefit from the precision of a what3words address. It’s fantastic working with DHL Parcel UK – a true innovator in the space, adopting new technologies to maintain and evolve the world-renowned service that it provides.”

Around the world, what3words is being used by e-commerce and logistics companies to deliver goods exactly where they’re needed, and companies such as Premier Inn and Lonely Planet use what3words to help travellers find the right hotel entrance or a hard-to-find restaurant. The technology has also been built into in-car navigation systems including Mercedes-Benz and Mitsubishi, enabling drivers to enter any destination with just three words. Emergency call centres are also embracing what3words at a rapid pace, with control rooms in the UK, US, Australia, Germany, Belgium, Austria, Singapore, Canada, India, and South Africa all utilising the innovative technology. And every day, people are using what3words to meet up with friends at parks and on beaches and to share running, hiking, and sports match locations with their teams.

¹ Survey results based on research conducted by OnePoll to 2,000 adults in the UK aged 18+ (2022)