DHL Express International Experts

For the purposes of preparing correct export/import declarations, correctly calculating customs charges, and speeding up the customs clearance process, it is necessary to fill in the invoice in detail, with the following information (among others):

• The quantity of each item contained in the package
  
• The value and currency of each item ($ or €)
• The correct Incoterm Code
• The reason for export (e.g., sample for examination or analysis, sale of goods)
• Shipper’s full address including phone number and email address and relevant tax data (VAT, EORI code) 
• Consignee’s full address including phone number and email address and relevant tax data (VAT, EORI code) 
• The Harmonized System (HS) code of the goods 
• The country of origin of the goods
• The weight of the goods  

Find out more about our online proforma invoice (Italian only).

The Free Export Declaration must be completed (in Italian and English) and be accompanied by the export invoice for all shipments outside the EU. With DHL Paperless Trade, a free-of-charge service, you can forward key export documents digitally directly on MyDHL+.

Turn customs charges and duties into a competitive advantage for your business with our invoicing services.  You can relieve your customers from the payment of these costs by paying these charges yourself or charge them to a third party.

When shipping abroad, it is important to know about customs charges.

All shipments of goods to countries outside the EU are subject to customs charges (customs duties vary depending on the type of goods imported - Customs Item, and VAT). Customs charges are the responsibility of the importer/consignee importing the goods, except as otherwise agreed and as specifically stated in the waybill (Air Waybill - AWB).

For more details, see the MyDHL+ Customs Clearance Advice section.

Simplifying customs processes 

We strive to clarify and comply with customs regulations to facilitate customs clearance.
 

Customs documents

For more guidance on how to send shipments subject to customs clearance, see our dedicated section on MyDHL+.

How to calculate customs charges

Customs charges, formed by customs duty and VAT, apply when importing goods into Italy from a country outside the EU, and are calculated on the taxable base consisting of:

•  Value of the goods
•  Freight cost (this may change according to the Incoterm used)
•  Any ancillary costs (for example: insurance)

When it comes to receiving a shipment from countries outside the EU, Customs Authorities may request the payment of customs charges. The ADC free tool allows you to pay any taxes and customs duties when the shipment is still in transit, and thus speed up delivery. The shipment can then be delivered to anyone authorized to receive it.

A simple, secure and free service through which:

• An email/SMS is sent to notify you of the amount of charges shortly after the departure of the shipment
•  The accompanying documentation of the shipment (export invoice, other documents) can be downloaded
•  It is possible to pay customs charges online via Credit Card or PayPal on a dedicated portal.

Our  services help you keep up with the digital revolution so as to make your imports of goods even more efficient. Find out more by downloading the documentation:

Contact Customer Support or your sales representative to find out more information and the required documentation if you need to export:

•  Medical Devices
•  Medicines
•  Food products (see our DHL for Food section)
•  Cosmetics
•  Reagents

Incoterms® 2020 General Rules

"Incoterms" is a registered trademark of the International Chamber of Commerce.

Incoterms® rules define the criteria for correctly allocating to buyers and sellers the costs, risks, and responsibilities connected with cargo insurance and regulatory compliance. Incoterms® rules and sale conditions are recognized and accepted as standard rules for international trade and are regularly updated. The application of Incoterms® rules ensures that the goods originating from foreign manufacturers are purchased in accordance with applicable regulations, documentation and procedures. "Incoterms" is a registered trademark of the International Chamber of Commerce.