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How to Prepare the Airwaybill (AWB)


All the information you need to properly complete your waybill, which is eassential for tracking and researching.

Payer's Account Number

Transportation Charges (Charge to): check the box indicating the payment method and choose whether to have the shipper, consignee, and/or a third party bill the transportation charges.
To correctly fill out: check the appropriate box

Account number for debit: for customers with an account, this is a 9-digit number
To correctly fill out: 9-digit DHL Accout number

Insurance: if you need to insure the shipment, indicate the insured value and local currency
To correctly fill out: 1,000 €


Shipper

Account number: 9-digit DHL Account Number
To correctly fill out: 9-digit DHL Accout number

Shipper's name: the full name of the person responsible for sending the shipment, written in block letters
To correctly fill out: e.g. Mario Rossi

Customer reference n.: any alpha-numeric reference used to identify a customer. Maximum 32 characters
To correctly fill out: indicate correct reference number

Business name: the full name of the company that is shipping
To correctly fill out: indicate the correct name

Address: the full address of the physical location from which the shipment is picked up. Address includes house/building number, street, zip code, city, country, phone/FAX/e-mail number of the sender
To correctly fill out: e.g. Piazza Duomo, 2- 20121 Milan, Italy, tel +39029894342


Consignee

Business Name: The full name of the recipient company. If the shipment is to an individual, indicate the name in the "Att.ne nome/reparto" field.

Address: The complete delivery address. Address includes house/building number, street, zip code, city , state and country. Note: PO Box addresses (e.g., without the street name, house number) are not acceptable.

Att.Ne nome/reparto: The full name of the person responsible for receiving the shipment.

Phone/fax/email: Recipient's contact details.


To correctly fill out:

e.g. 1210 South Pine Island
Road Plantation, FL
33324 US
+1 800 225 5345 ext 461


Products and Services

Directions: check the box for required products and services
To correctly fill out: check the correct boxes


Shipment's Details

Number of pieces: the total number of pieces in the shipment

Weight: the total weight of all pieces, in kg or gr

Dimensions: the height, length and depth, in cm, of each piece of the shipment


To correctly fill out: e.g.

3x40kg
5x40x20 cm


Full Description of Content

Content: include a description of the goods in English, which should allow easy identification of the contents of the shipment. Terms such as "samples, gifts, or parts" do not describe the items, and in the absence of a clear description the shipment cannot be accepted
To correctly fill out: e.g.

  • 3 Hydraulic engines
  • 10 Sheets of legal documents,
    10 Data cd-rom
  • 2 Men’s silk shirts,
    1 Men’s leather shoes,
    1 100% Cotton t-shirt

Quantity: the number of items shipped
To correctly fill out: e.g. 1 personal computer

Material: if textile items, the material (cotton, leather, etc.) should be indicated.
To correctly fill out: e.g. 1 personal computer

Invoice: The invoice (mandatory for dutiable shipments) must contain full details of the contents of a shipment. Incorrect description will lead to paying incorrect duties and taxes at destination. It could also lead to customs clearance delays
To correctly fill out: 

  • 2 Plastic dolls,
    1 Remote controlled car
  • 22 Electrical engines
  • Glass for automobiles,
    Electrical engine,
    Automobile Brake
  • 5 Leather handbags
  • 1 Writing paper for gift

Only Non-documents Extra EU Shipments (Customs Requirements)

Sender's VAT number: enter the sender's VAT number/tax ID
To correctly fill out: 11-digit VAT number

Consignee's VAT number: enter the consignee's VAT number/tax ID
To correctly fill out: 11-digit VAT number

Declared customs value: total value of the items shipped as indicated on the accompanying invoice and/or any attached declarations pertaining to the goods
To correctly fill out: 1250,20 USD

TARIC code: a numerical code used by the World Customs Organization (WCO) to quickly identify items and apply the relevant customs duties
To correctly fill out: correct code

Type of export: permanent, re-export, temporary
To correctly fill out: correct export

Customs charges at destination: depends on the agreements between shipper and consignee. If the field is left blank, customs charges are understood to be borne by the consignee.
To correctly fill out: correct customs entry

INCOTERMS® (or international commercial terms): a universally recognized coding that establishes commercial delivery terms used in international transactions
To correctly fill out: term corrisponding to the invoice

Date: the date on which the shipment is entrusted to DHL or its authorized agent
To correctly fill out: correctly formatted date


Shipper's Agreement

Date: the date on which the shipment is entrusted to DHL or its authorized agent
To correctly fill out: correctly formatted date