PRIVACY NOTICE
DHL Parcel Portugal, Unipessoal Lda. (hereinafter "DHL ") thanks you for visiting our website as well as your interest in our company, our products and our services. The protection of your personal data during the processing of your personal data is important to us, and this throughout the business process.
Please note that national legal requirements for data protection and the processing of personal data may vary from country to country. Therefore, if you visit DHL’s relevant national websites, you will obtain specific country data protection information.
This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, except as covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:
- Shippers: shippers, including their employees or persons who make a shipment
- Shipping recipients: anyone who receives a shipment
- People who show interest in our company and our services
- Business partners: business partners, including their employees
- Job applicants: people who apply for a job at our company
In the following points, we explain what information is collected by DHL when you visit our website and how this information is used.
General information
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Personal data is provided for information relating to an identified or identifiable natural person ("data holder"); an identifiable person who can be identified, directly or indirectly, is considered to be identified by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or to one or more elements specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. This includes information such as your real name, address, phone number and date of birth. Information that cannot be linked to your true identity, such as favorite websites or number of users of a website, are not considered personal data.
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This Privacy Notice applies to data processing performed by:
DHL Parcel Portugal, Unipessoal Lda.
Av. Alvaro Cunhal #6
2660-341 Loures
PortugalName and contact details of the controller:
A DHL Parcel Portugal, Unipessoal Lda. (branch, if applicable) is the responsible for the treatment in accepting the General Data Protection Regulation (GDPR):
Av. Alvaro Cunhal #6
2660-341 LouresIf you have any questions regarding the processing of your personal data, please contact us using the contact details below. The Data Protection team is also available to assist with requests for information, suggestions or handling of complaints.
Name and contact details:
DHL Parcel Portugal, Unipessoal Lda.
Av. Alvaro Cunhal #6
2660-341 Loures
Portugal -
We process your data for the following purposes, among others:
- execute the contract with you or a sender;
- making visits to our websites/applications as pleasant as possible;
- send you the newsletter if you subscribe;
- send or present to you, where permitted, targeted advertising;
- conduct a credit check where necessary;
- treating your requests through our customer service department;
- comply with obligations as part of legal requirements;
- comply with our security requirements (e.g. for crime detection purposes);
- compile statistics;
- ensure quality, optimize processes and get planning security.
More information, including the type of data, the purpose of treatment and the legal basis below in the relevant products.
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You have the following rights:
- You can request information about what personal data is stored
- You may ask us to rectify, erase or block your personal data as long as these actions are legally permitted and comply with existing contractual conditions.
- You can ask to receive the personal data you have provided in a structured, commonly used and automatic read format.
- You can lodge a complaint with the supervisory authority.
Right to obtain
You can obtain your information by contacting the data protection division.
Right to object
The right to object applies to all personal data processing based on art. 6(1)(f) GDPR.
Right to Withdraw Your Consent
You have the right to withdraw your consent with future effect at any time.
To exercise your right, simply contact us at the contact details listed at "Who is responsible?"
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We retain your data for as long as necessary to fulfill our purposes, to perform our contracts and to comply with any legal obligation. The need is based on regulatory retention periods. Where there are no regulatory periods, the data will be stored for contract execution and billing purposes, and as evidence of the correct execution of the contract, until expiration of the liability periods, then deleted. The retention period may differ between countries based on applicable national laws.
We continuously seek to minimize the retention period of the data where the purpose, law or contracts allow us to do so. The data we collect based on your consent will be retained until you withdraw your consent.
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DHL’s Data Protection Policy regulates the group’s data processing standards, with a special emphasis on so-called transfers to third countries, meaning transfers of personal data to countries outside the EU that do not have an adequate level of data protection. If you are interested in learning more about DHL’s Data Protection Policy, please use the following link:
How We Use Your Data
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DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, the following data is collected: The IP address, host name of the computer you are accessing, website through which you have accessed this website, a list of websites you have visited within our general online presence, the date and duration of your visit, the notification regarding the success of the visit, the volume of data transferred, information about the browser type identification data and the operating system you use. Temporary storage of this data is necessary during your visit to the website in order to allow this website to be provided to you. We further maintain log files to ensure website functionality and the security of our IT systems. The legal basis for processing such categories of data is therefore Art. 6, no. 1, paragraph f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Additional personal information such as your name, address, telephone number or email address is not collected unless you voluntarily provide this data, e.g. by completing an online contact form as part of a registration, survey, contest or inquiry.
Data is deleted as soon as it is no longer needed for the purpose for which it was collected. To make the website available, this occurs when the session ends. Log files (access logs) are saved by administrators for direct and exclusive access for a period of 24 hours. After that time, they are available only indirectly through a backup tape restore and are permanently erased after 30 days.
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). The legal basis for geolocation is your consent in accordance with Art. 6, No. 1, subparagraph a) of the GDPR, through the activation of the corresponding function. We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
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For contractual reasons, we also need personal data to offer our services and fulfil obligations arising from contractual agreements with you. This data is used e.g. for the performance of a (shipping) contract, managing customer data, processing payments and, if so, the solvency assessment. Some shipping data will also be provided to the country of transit or destination authorities for customs clearance and settlement, or for security control, as required by the laws of that country. The information provided typically includes: sender name and address, ship to name and address, description of products, number of units, weight and value of the shipment.
The legal basis is normally Art. 6, no. 1, b) of the GDPR, as the processing is intended to perform a contract of which it is a party.
More information on data protection on specific services and products is available in the section Products & Services.
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If you are a customer of DHL already, your postal details (e.g. name, address) will be handled to contact you and provide you with the latest information about our offers, news, products and services. In addition to an existing consent, we will process your email address solely to provide you with information regarding DHL products and other similar products.
The legal basis for the processing above is Art. 6(1)(1) GDPR. The processing of customer data for direct marketing purposes is considered to be made for a legitimate interest.
You have the right to object at any time to such treatment. To exercise your right, please contact us at the contact details listed at "Who is responsible?"
If you have registered to receive one of our newsletters, we will have the right to use your email address for this purpose. You can unsubscribe from the newsletter at any time by clicking on the relevant link at the bottom of the newsletter.
If you file an objection or unsubscribe from our newsletter services, your data will be blocked or deleted, no longer processed for these purposes.
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DHL does not share, sell, transfer or otherwise distribute your personal data to third parties, and will not do so in the future, unless required by law, for contractual purposes or if you have given your explicit consent to do so. For example, it may be necessary to transmit your address and order data to our suppliers when ordering products. More information on data protection on specific services and products is available below in the section Products & Services.
Third party service providers that process data on our account (processors) are contractually obligated to ensure strict confidentiality as required by Art. 28 of the GDPR. DHL retains responsibility for safeguarding your information in these circumstances. Subcontractors comply with DHL’s instructions and this is warranted by technical and organizational measures, as well as through checks and controls.
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We use screening software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. Data is used only anonymously and summarized for statistical purposes and for the development of the website.
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Our website includes contact forms that can be used by anyone who wants to contact us electronically. If you use this option, the data entered on the form will be transmitted to us and stored.
We use the personal data that you provide solely for the technical administration of the websites and to fulfill your wishes and demands – that is, primarily to execute contracts with you or your requests.
Here, you will find examples of the type of data processed within the contact forms.
Processing of personal data from the form allows us to process the contact. In addition, data can be processed during the handling of a customer request.
The data shall be processed primarily for the performance of the contract pursuant to Art. 6(1)(b) of the GDPR and to safeguard the legitimate interests in accordance with Art. 6(1)(f) of the GDPR.
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DHL places great importance on the security of your data. We have implemented various strategies, controls, policies and measures to maintain the security of your data. We rigorously and continuously evaluate our security measures. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we protect your data through encryption and pseudonymisation techniques when storing and transferring your data. For example, your data is stored in a secure environment that is not accessible to the public. In some cases, your personal data is encrypted by Secure Socket Layer (SSL) technology for transmission. This means that an approved encryption procedure is used for communication between your computer and DHL servers if your browser supports SSL technology. We ensure strict physical access controls are in place for our buildings and certified data centers.
If you would like to contact DHL via email or contact forms, we would like to point out that the confidentiality of the information submitted cannot be guaranteed. The contents of (email) messages can be read by third parties. Therefore, we recommend that you send us confidential information only by mail.
Products and Services
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Additional information regarding data protection in case of shipment tracking:
Data Type
Example
External Data Access
Article Number
Sender and receiver
Sender Name
Sender and receiver
Sender Address
Sender and receiver (after entering zip code)
Recipient Name
Sender and receiver (after entering the postal code as a recipient who is logged in and identified)
Recipient's address
Sender
Alternate Recipient Name, if applicable
Neighbor
Sender and receiver (after entering the postal code or as a recipient who is logged in and identified)
Alternate recipient address if applicable
Neighbor
Sender
Sender Customer Data (EKP Number, Billing Number)
Sender
Product/Service Name (currently only on shipment tracking for NOLB business customers)
DHL Order, DHL International Order, COD, Voluminous Goods
Sender and receiver (only for services relevant to the recipient such as Voluminous Goods and COD)
Shipment Progress
Sender and receiver
Recipient’s Signature (POD)
Sender
Minimum Age Check Confirmation +16/+18
Visual check
Sender
1. Data Processing Purposes - Essential Information
We process your data for the following purposes, among others:
- execute the shipping agreement of the parcel with you or a sender;
- display the status of a shipment or provide information through our customer service department;
- comply with obligations as part of legal requirements;
- comply with our security requirements (e.g. for crime detection purposes);
- compile statistics about the availability of our services;
- and ensure quality, optimize processes and get planning security.
2. Retention period
Data will be stored as needed. The need is based on regulatory retention periods.
Changes to the Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please refer to it frequently to be informed of the changes. By using DHL websites, you agree to this Privacy Notice.
This statement was last updated on: 19.07.2023