RECEIVE SHIPMENT Life is dynamic, and so is our delivery

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WILL YOU RECEIVE AN ORDER?

DHL eCommerce wants shipments to fit your life, not the other way around. So we’ve made a number of delivery options available so you can receive your orders to the first. Thanks to our flexible delivery platform, you can change the delivery date, select a new recipient or choose one of our collection points, we have more than 3,700 ServicePoints on the Iberian Peninsula.

FLEXIBLE DELIVERY OPTIONS

Change Delivery Day
Collect Order at Pick Point
Delivery in Neighbor or Porteiro
Change Morada

Find ServicePoint DHL Change Delivery

How to collect your shipment at a ServicePoint DHL

Notification

A message (email or sms) will be sent with the name of the pick point where you can lift your order.

Documentation required

In order to collect the submission, you must present the Citizen Card (or equivalent identification document). If the shipment cannot be collected in person, use this statement so someone else does it in their place. Please attach a copy of your ID to the completed statement.

Collect Shipment

Go to the pick point to collect your order! You have 10 days to do so.

Simple and secure contactless deliveries

The new contactless signature form for parcel delivery, which offers more security in deliveries.

An email with a PIN 6 digits and QR Code will be sent.
For contactless delivery, simply provide the courier or ServicePoint DHL with the 6-digit PIN code or show the QR Code to confirm delivery.

DHL Collect Points

Always ten minutes away

Local merchants we collaborate with for maximum convenience. The extended hours of operation provides flexibility in the time to pick up or deliver your order.

Find ServicePoint DHL