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WHAT IS DIRECT DEBIT

Direct Debit (Direct Debit) is a simple, secure and convenient payment method that automatically takes payments from your bank account.

Why set up a direct debit

Saving time

Making payments manually can be time-consuming. Each time, you have to verify the amount on the invoice and also look for the relevant document and enter the data yourself.

Timeliness

Keeping an eye on payment deadlines is an additional task. If you want to avoid late interest and additional fees, activate a direct debit.

Save money

No additional bank charges related to the transfer order.

How to set up a direct debit

  1. Download and complete the form (please do not fill in the Payment ID)

  2. Print and sign (signature according to bank signature template)

  3. Send the form to:

    DHL eCommerce Polska Sp. z o.o.
    Direct Debit Collection Department
    Głuchowo, ul. Komornicka 1
    62-052 Komornik

Frequently asked questions on direct debits

  • Direct debit and standing order are two different types of banking operations.
    A direct debit is a transaction initiated by the payee (our company). A standing order, on the other hand, is an operation carried out by the bank.

  • The launch of a direct debit is only possible if the accounts of the Payee and the Payer are held by banks that have joined the Interbank Direct Debit Agreement.

  • The completed form should be sent in the original to:
    DHL eCommerce Polska Sp. z o.o.
    Direct Debit Collection Department
    Głuchowo, ul. Komornicka 1
    62-052 Komorniki

    *please do not fill in the box: Payment ID

  • The start-up time depends on the reprocessing of the documents at the bank. After successful verification, the service will be activated and you will be informed by email about the launch of the service.

  • The form is signed by the person(s) representing your company in accordance with the bank's specimen signature card and company stamp. The form will be forwarded to the Bank for identification and confirmation of the data.

  • No, you don’t. The Payment ID field will be populated by our company.

  • This is a free service.

  • You will receive a statement by email each time you complete the reconciliation.

  • You will receive a payment request. Please add cash to your bank account or make a payment to the account indicated on the invoice.

  • Send to our mailing address:

    • Opt-out form
    • consent form indicating the new bank account.

  • Yes. Cancellation involves sending a cancellation form to our company.

  • The balance of the account can be checked in the eInvoice application under the eDebits tab: https://efaktura.dhlparcel.pl