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MANAGE YOUR SHIPMENT Change delivery date or place

Redirect a package if you know you can't pick it up!

We give you the opportunity to change your delivery date or location for free.

The service is useful and convenient - it requires neither contact with the sender nor with the courier.

Reroute your package step by step:

  1. Online purchase
    When you complete a purchase in an online store, you provide a mobile phone number or email to which we will send you notifications about the scheduled date and delivery address.
  2. Preparing your shipment for shipping
    At the stage of preparing the shipment for shipment, the online store provides us with the contact details of the buyer / recipient of the package: e-mail address or mobile phone number.
  3. Shipment notifications
    When our courier picks up a package from the store, we send you a notification with information about the expected date and place of delivery of the shipment and a link and data (shipment number and PIN) enabling you to use the Redirect Package service.
  4. Redirect a shipment
    After logging in to the service przekieruj.dhlparcel.pl recipient of the package can change the address and date of delivery. One option is to pick up your shipment yourself in the network of 20,000 DHL POP Package Service Outlets. There are also shops and press lounges, petrol stations, sales outlets, and services that most open up to 21 hours and 24/7 active package.
    On Service redirect.dhlparcel.pl You can also opt out of receiving a shipment. Changes can be made multiple times until 23:59 on the day the package has been sent.
  5. Delivery of the shipment
    The package is delivered in accordance with what has been reported through the "Redirect Package". If no changes have been made, the package is delivered according to the standard process to the address provided by the sender.
Redirect Package

FAQs about redirecting a package in DHL eCommerce ServicePoints

    • to any other address within a single DHL eCommerce region;
    • to DHL eCommerce ServicePoint - we have a network of partner points all over Poland; You can only redirect your shipment within the delivery terminal, see the "Redirect package" section for more information;
    • to a DHL BOX 24/7 vending machine. They are available in https://dhl24.com.pl/mapa. You can only redirect your parcel within the delivery terminal, for more information see the "Redirect parcel" section;
    • back to the sender if you do not want to receive the shipment.

  • DHL POP is POPULAR and super-convenient places where you can quickly and easily pick up or drop off your package or automobile. In short, we call them DHL POP. The network includes DHL BOX 24/7 machines and DHL POP points such as Frog, Inmedio, Lewitan, Shell, Kaufland, ABC and more.

  • The parcel can be redirected as early as the parcel's electronic data is provided by the sender to DHL (parcel not yet shipped) and on the shipment day until 23:59.

    The redirection instruction will be carried out within 1-2 working days from the day of shipment (excluding Saturdays, Sundays and bank holidays).

  • In case of Premium services, the courier will try to deliver the parcel the next business day after it has been sent. In case of Standard services, the courier will try to deliver the parcel within the next 2 business days after it has been sent.

    • If you are not picked up, the driver will leave a notification and deliver it to a DHL POP location near you, waiting for collection for 2 consecutive calendar days.
    • If your shipment is not eligible for delivery to a DHL ServicePoint, e.g. it will be too heavy, you will be able to pick up the shipment at the DHL ServicePoint the next business day after the first failed delivery attempt. You will find the address of the service point in the note.
    • If you do not collect the parcel personally, on the next business day our courier will try to deliver your shipment once more. If the courier finds you are once again not available, they will leave you a note.
    • For 2 calendar days after your second unsuccessful delivery attempt, you will be able to (can) collect your shipment at a DHL POP Package Service Desk. You will find the address of the service also in the note.

  • If your shipment is eligible for delivery to a DHL POP Package Service Desk, after the first unsuccessful delivery attempt, it will be redirected to a DHL POP Package Service Desk near you for pickup for 2 consecutive calendar days.

  • If a shipment is not delivered / collected:

    • After two unsuccessful delivery attempts, the parcel will be returned to the sender.
    • After 2 calendar days for personal collection at  a DHL POP parcel service location, the shipment will be sent back to the shipper.
    • If you redirect your shipment on przekieruj.dhlparcel.pl and it is not delivered / collected within 2 calendar days after delivery to DHL BOX 24/7 or DHL POP, we will send it back to the sender on the 3rd day.

  • If your delivery address is incorrect, please contact Customer Service using the form.

  • There are following options in the "Redirect a parcel" service:

    • Change the parcel delivery date to another one than initially planned.
    • Change the delivery address if you know our courier will not find you at the address given by the sender.
    • Choose to collect at DHL BOX 24/7 or DHL POP without waiting for courier delivery.
    • Cancel receipt of the parcel if you decide you do not want the ordered product.

    You can change your delivery address or redirect your shipment for collection at a DHL BOX 24/7 or DHL POP only within the delivery terminal relevant to the address indicated by the sender. In order to change the delivery details so that the parcel can be handled by another terminal, you can do it by contacting the sender. Our website will inform you if you need to contact the sender.

    • What is the DHL delivery terminal?

    The DHL delivery terminal is a unit delivering parcels in a defined area. There is a DHL eCommerce Customer ServicePoint near the terminal where you can pick up your shipment. Changes to Delivery Address or DHL Partner Point Address eCommerce can be performed within a specific area of the original terminal.

  • The PIN code is a string of six digits associated with each parcel, which enables the user to log on to the “Redirect a Parcel” site.

  • You will get one PIN code for each parcel (each consignment note). If you wait for multiple parcels from different senders, you will get individual PIN codes for every shipment via a notification message.

  • There is the option “I don't have a PIN code” available on the “Redirect the parcel” service home site. It makes it possible to resend the e-mail/SMS message with the PIN code. You have to enter the consignment note reference number and your phone number / e-mail address matching the data given by the sender.

  • You can change the delivery details of the following parcels:

    • Domestic parcels up to 31.5 kg in weight or with the sum of sides (length + width + height) up to 300 cm.
    • International DHL Parcel Connect parcels transported via road and delivered in Poland.

  • You cannot redirect a parcel in the following cases:

    • if you have decided on your order that you want it pick up at the DHL eCommerce ServicePoint,
    • when the parcel weights more than 31.5 kg or the sum of its sides (length + width + height) is greater than 300 cm;
    • when the sender has not given your contact details – telephone number or e-mail address;
    • if the shipment is a forward shipment - DHL ECOMMERCE 09 or DHL ECOMMERCE 12.

  • DHL eCommerce reserves the right not to proceed if after verification your shipment is found to weigh more than:

    • 31.5 kg and/or the sum of its sides (length + width + height) exceeds 3 meters.
    • 25kg and/or has dimensions greater than 64x38x41cm and you have opted for collection from a DHL eCommerce partner.

    In such cases we will contact you and arrange delivery details.

  • You will get a notification about a possibility of changing delivery details on the “Redirect a Parcel” site:

    • after the sender has provided DHL with electronic shipment details (parcel not yet shipped);
    • after the sender has handed over the shipment to DHL eCommerce for carriage.

  • It’s good to know that: The “Redirect a Parcel” site is available 24 hours a day, 7 days a week. The delivery date depends on the time you make a change in the service.

    • You can make the change on the day on which the sender provided DHL with electronic shipment data (parcel not yet shipped).
    • You can already make a change on the shipment day. The deadline for making any changes is 23:59 on the day on which the parcel was sent. 
    • In order for us to comply with your instruction, that is, to deliver your shipment the next business day, you must do so at the latest by midnight the day before, DHL reserves the right to make your order within two business days if its scope changes the delivery address (consignee address or DHL eCommerce partner address) to a significant extent. 
    • By midnight, you can make several dispositions. However, each subsequent request will cancel the previous one. We will deliver the parcel according to your last decision made through the "Redirect a Parcel" service.

  • We can execute your request on the next business day after it has been submitted at the earliest, or at a different time you have given, but not later than on the 10th day after the shipment.

    DHL reserves the right to execute the disposition within two working days if its scope changes the delivery address (final recipient address or DHL ServicePoint address) to a significant extent.

  • At the DHL eCommerce ServicePoint you can pick up a shipment that meets the following criteria:

    • its weight does not exceed 25 kg;
    • its dimensions do not exceed 64x38x41cm;
    • it’s a single-piece parcel;
    • is insured up to a maximum value of 6500 PLN;
    • the recipient’s mobile phone number was given (it is necessary to get a notification and the PIN code required to collect the shipment);
    • the sender covers the transport costs;
    • the parcel was sent with no additional services such as: Return Of Certified Documents (ROD) including a personal signature; Proof Of Delivery (POD);
    • was transferred without the need for the courier to collect money from the recipient/refund of the ordered goods (COD) or the amount of the collection is less than PLN 6,500.

    With the DHL eCommerce small package machine, you can pick up a shipment that meets the following criteria:

    • its weight does not exceed 25 kg;
    • its dimensions do not exceed 64x38x41cm;
    • it’s a single-piece parcel;
    • is insured up to a maximum value of 6500 PLN;
    • the recipient’s mobile phone number was given (it is necessary to get a notification and the PIN code required to collect the shipment);
    • the sender covers the transport costs;
    • the parcel was sent with no additional services such as: Return Of Certified Documents (ROD) including a personal signature; Proof Of Delivery (POD);

  • The waiting time for a parcel to be collected at DHL POP is 2 calendar days from the day of delivery to POP / BOX 24/7.

  • You can find a list of our DHL eCommerce ServicePoints at: https://parcelshop.dhl.pl/mapa

  • Internet browsers that enable you to fully use the "Redirect a Parcel" site are as follows:

    • Mozilla Firefox, Google Chrome, Opera, Microsoft Edge – current version and 5 previous versions (also applies to mobile browsers).

Also check:

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