An eInvoice is an electronic equivalent for a paper invoice and has the same legal force as a standard invoice.

Legal basis:
The Act of 11 March 2004 on the Value Added Tax (Journal of Laws No. 54, item 535 as amended).

The difference between an eInvoice and a paper invoice is only in the way it is delivered to the customer. An eInvoice can be printed and kept as a paper version, but can also be saved, for example , to a computer hard drive, a CD or some other drive for electronic file storage.

Yes, the eInvoice is safe. It is secured with an electronic signature and, in addition, it uses advanced encoding technologies. At the same time this solution guarantees quick transfer and makes the document available, a much simpler method of sending and receiving accounting documents than that of traditional methods.

When using PDF e-invoices, in order to verify an electronic signature, Adobe Acrobat Reader software must be downloaded from  Abobe’s site and installed

No, using eInvoices is totally free of charge.

In order to receive eInvoices, the invoice recipient should file a relevant approval:

• electronically (when registering for the DHL eCommerce Invoice application)
• or by e-mail to efaktura.pomoc.dhlparcel@dhl.com. For better Customer identification, please include VAT number, and e-mail address (at least one) for sending the eInvoices to.

Once you have approved your electronic registration, or if you have registered your written consent, we will open an account/profile for you in the DHL eCommerce Invoice app.

Then you will get an e-mail with an activation link from efaktura.dhlparcel@dhl.com . The link is active for 30 days. In order to fully benefit from our website functionality, follow the instructions in the e-mail message. The link is active for 30 days. To take full advantage of the functionality of our website, please follow the instructions in the e-mail. 

When DHL issues an invoice, it will automatically be visible in the DHL eCommerce eInvoice application. When DHL issues an invoice it will be automatically visible in the DHL Parcel eInvoicing application. At the same time information on a new eInvoice will be sent to the e-mail addresses given during registration or written in the form.

The email will contain a link to the document. After clicking the link a PDF document will be opened, either to print off or save in a specific location. Viewing and saving/printing the document does not require logging in to the application.

• Access to your own documents via the Internet - any time from any place.
• The possibility of generating and saving reports (e.g. an invoice report).
• The possibility of viewing and downloading scanned copies of consignment notes.
• The possibility of managing your user account - adding/deleting e-mail addresses, where documents are to be sent to.
• Download documents in XLSX format.

For security reasons the links sent via e-mail are active for 30 days. After the 30-day period has passed it is still possible to download the eInvoice after logging in to the application.

Click the Link and select "Do you not remember your password?" option. Then proceed according to the instructions.

A secure password may not be a repeat of the last 12 passwords and should contain:

• minimum 8 characters
• at least 3 of the following 4 criteria:
  (a) lower-case letters
  (b) upper-case letters
  (c) digits
  (d) special characters.

The information on a new eInvoice can be sent to several e-mail addresses. In the form you need to give all e-mail addresses, where the information on the new eInvoice is to be sent to. You can also add more e-mail addresses using the "Customers" tab.

To do this, double-click the account you want to add an e-mail address to. Enter the new e-mail address into the "Users" field; click "+" and confirm the change with the "Save" button at the bottom of the page.

The archive containing issued eInvoices will be available in the online version in accordance with the provisions of the applicable law, i.e. for 7 years / 84 months from the day of issue. The eInvoice archive does not contain any documents issued in paper versions.

Please check in the application for international eInvoices or contact us.

A PDF eInvoice is provided with an electronic signature, which confirms its authenticity. In addition, the e-mail message with the information on a new eInvoice will be sent from the efaktura.dhlparcel@dhl.com account. You should however confirm your anti-spam filter does not block messages sent from this address.

No, you do not need to install any additional software (with one exception, described at the end of this section). Using eInvoicing is possible provided that the user’s data communications system meets the following minimum technical requirements:

• one of the following browsers: Mozilla Firefox, Google Chrome, Opera, Safari or Internet Explorer 11
• screen resolution of 1280 x 720 or higher.

When using PDF e-invoices, in order to verify an electronic signature, Adobe Acrobat Reader software must be downloaded from Adobe’siteand installed.

eInvoices are available as PDF files. Additionally, once logged in to the application you can download them as XLSX files.

At the same time, we would like to inform you that you can still forward electronic attachments with the invoices. If you do not currently use them, but you are interested in receiving them, send your application to efaktura.pomoc.dhlparcel@dhl.com, giving your customer number and e-mail address.

In order to configure EDI direct connection for downloading XML data please contact us.

Yes, the list of invoiced parcels will be available on an eInvoice with detailed information (such as the sender, the recipient, quantities and types of service).

In addition, by viewing your e-invoice in the DHL eCommerce eInvoice application, you will be able to view and download scans of billed waybills.

This option is currently unavailable. You should pay eInvoices in the same way as before.

Enter your current email address in the DHL eCommerce Invoice app under “Customers". To do this, double-click the account you want to add an e-mail address to. Enter the new e-mail address into the "Users" field; click "+" and confirm the change with the "Save" button at the bottom of the page.

An out-of-date e-mail address can be deleted in the "Customers" tab. To do this, double-click the account you want to delete an e-mail address from. Select an e-mail address to be deleted (by clicking it) in the "Users" field; click "-" and confirm the change with the "Save" button at the bottom of the page.

To make changes, simply contact your DHL eCommerce Sales Representative or use the My Requests tab on the DHL 24 website (as a logged in User). 

After selecting the Submit a Request option, select the appropriate category and type of instruction.

• Financial complaints about improper charges or payers should be reported using our complaint form
• Complaints about the quality of our service, e.g. damaged parcels, late delivery should be reported here

An invoice can only be in one format: electronic or paper.

To resign from eInvoice, please sent a notification to us:

• by e-mail to efaktura.pomoc.dhlparcel@dhl.com. For better Customer identification, please include VAT number.
• or in writing to DHL eCommerce Polska Sp. z o.o. Głuchowo Branch (Invoicing Department), ul. Komornicka 1, 62-052 Bailiffs).

Write to us: efaktura.pomoc.DHLParcel@dhl.com

Receivables” is a new tab in the DHL Customer Financial Portal called the DHL eCommerce Invoice, where you will find information on your commitments to DHL eCommerce Sp. z o.o.

• The “Receivables” will enable you to monitor your receivables.
• You are able to check which invoices are open and which are paid off without contacting your Collection Agent.
• If you have more than one account with the same email address assigned after log in you will reach the access to all your accounts (you don’t have to log in separately).
• The service is free.

Starting from the data from left side in individual columns you will see the fields:

• Payer – Client number your email address is assigned to.
• Payer name – name of the company your email address is assigned to.
• Document number – the number of invoice or credit note.
• Issue date – the date of issuing of invoice or credit note.
• Due Date – Date when the payment should be posted to your DHL eCommerce account.
• Invoice amount – the gross value the invoice was issued.
• Underpayment/amount to pay – the remaining amount of invoice to be paid if part payment was made. Red color means the invoice is out of date and black color means the invoice is before the due date.
• Document currency – the currency the invoice was issued in.
• Remarks – information on the finance complaint in progress.
• E-invoice – “e” mark in the column means the invoice is an electronic document. If you are the e-invoice user you are able to see the document in “Documents” tab.
• Create the report – the option to create the report of receivables in Excel file.
• Contact with Collection Agent – the option to send an email to Collection Agent.
• If the account is blocked in the upper part of the screen the message comes up “Attention: account locked (for customer: ...).”

The booking process of bank statement takes place one day late, therefore the receivables balance is presented on the previous day.

• The balance of receivables will be available from the day of launching “Receivables”.
• Paid items you can check by selecting the option “Positions opened”, then all items will appear but paid items will be zero in the column “Left to pay”.

Yes, you can make the finance complaint concerning the invoices issued by DHL Parcel beginning from No. 110… or 210… by signifying the check box in the window on the left side and then pressing the “Lodge complaint” button.

No, you can’t. Such complaints should be made using the special form.

Yes, you can order the duplicate of paper invoice issued by DHL Parcel beginning from No. 110… or 210… by signifying the check box in the window on the left side and then pressing the “Order duplicate” button.

Yes, it is. You can choose English language in the upper right corner.

No, you don’t. Only the users receiving emails from collection department have access to “Receivables”.

Yes, you can. You have to contact your Collection Agent in order to add your email address to the data base. Then you will receive the activation link which will be valid for 30 days. Your email address will be also used to send correspondence concerning payments for invoices.