CHECK THE CURRENT STATUS OF YOUR SHIPMENT!

The most common questions of the status of consignments:

• When will my shipment be delivered?

  Shipments weighing up to 31.5 kg are delivered on the next business day as standard. 

  Shipments over 31.5 kg. shall be served within 2 working days.
  Detailed information is available in the Rules.

• What does the DHL contact message mean when checking shipments?

  This message appears when the information we hold is insufficient to deliver the shipment (e.g., the shipping address is incorrect or additional information is required to deliver the shipment). In this case, please contact the Hotline to complete this information.

• What does it mean if my shipment is in a different city than the one it was addressed to?

  Shipments are transported through the DHL operating network. The specificity of the logistics industry means that shipments are not transported directly from the place of delivery to the place of delivery, but pass through the Sorting Centres. It is a place of transit, eventually the shipment will arrive at the specified delivery address anyway.

• Can I check the status of my shipment if I don't know the consignment note number?

  The consignment note number is necessary to check the status of the consignment. If you do not have a letter number, we suggest contacting the sender.

• How do I check the status of my shipment, get information that it enters the wrong waybill number, why?

  The DHL eCommerce waybill number for domestic shipments is 11 digits long and starts with 1 (e.g. 12345678901). Please make sure you have entered the correct shipping number and try again.

• Can I file a complaint for non-timeliness?

  Yes, you can make a complaint for a service that has not been performed within the prescribed period.

  DHL is liable for damage caused by delay In delivery of the shipment. In the case of DHL PARCEL 9 and DHL PARCEL 12, the payer of the service is entitled to compensation of 100% of the basic fee. For other transport services, compensation up to the equivalent of 50% of the basic transport fee resulting from the price list present on the date of shipment or contract concluded with DHL, provided that the delay lasted more than one Day.

• If my shipment has not been delivered within a certain period of time, how can I get a refund from DHL?

  If the above situation occurs and your shipment is not delivered due to DHL, please report it to DHL eCommerce Customer Service using our form.

• How do I report lost or damaged my shipment?

  In the above situation, take advantage of our Form. In response to your request, our courier will come to you to write down the damage report.

• How long do I have to report damage to my shipment?

  Report the damage to your shipment within 7 calendar days from the date of delivery through our Form.

• Please contact the DHL eCommerce Hotline

  + 48 42 6 345 345
  

  The hotline is open:
  Monday - Friday: 7:00 am - 8:00 pm
  Saturday: 8 am - 4 pm