DELIVERY TO OOH NETWORK
Harness the potential of DHL’s Out Of Home network in your e-commerce
Leverage the potential of DHL’s extensive Out Of Home (OOH) points network across Europe for your e-commerce. Ship internationally and enjoy flexible deliveries and returns at a time and place that suits you.
DHL’S EUROPEAN OUT OF HOME NETWORK
DHL's European Out Of Home network includes nearly 150,000 pick-up points and lockers, where we will deliver your shipment and collect your return. In our international Out Of Home offering, you will find:
Return shipments from 25 European countries
Deliveries to points and lockers in 16 countries – choose the dispatch method that best suits you and your customers (courier, point, or locker).
NEW!
We are lowering prices for international shipments delivered to a DHL point or locker.
Save on CROSS-BORDER deliveries! Send packages directly to a pickup point or locker up to 20% cheaper.
European e-commerce – this is the type of delivery customers prefer
Deliveries to points and lockers are extremely popular in Europe. Although the majority of consumers still opt for home delivery, the number of people preferring alternative pickup methods is growing:
- 17% of online shoppers prefer delivery to a locker,
- 12% choose pickup at a point.
Returns – Discover the potential of the Out Of Home network
While the majority of orders are delivered by courier, customers prefer pickup points for returns as they offer greater flexibility and convenience:
- 37% of online shoppers choose to dispatch their package at a pickup point,
- 23% prefer a locker.
The following countries deserve special attention:
Pickup returns are preferred even in countries where online shoppers primarily opt for courier delivery.
Find out why it’s worthwhile to implement DHL Out Of Home points in your store and take advantage of the nearly 150,000 lockers and points available across 28 European countries.
Discover the profile of the international shopper
Purchase frequency:
Product categories
The most frequently purchased items abroad are clothing, electronics, and beauty products. This is the perfect time to harness the potential of cross-border e-commerce and boost sales.
Marketplace
As many as 97% of shoppers worldwide use marketplace platforms. For international shipping, DHL partners with key e-commerce platforms, offering Out Of Home delivery and return options.
Out Of Home Points – A Sustainable Shipping Method
More and more online shoppers are paying attention to the environmental impact of online shopping:
Environmental awareness
59% of shoppers worldwide, and 67% of international shoppers, consider environmental factors when choosing a delivery method.
28% of customers state they will choose pickup at a point to reduce their carbon footprint – especially in markets like France, Czech Republic, and Spain.
By utilizing DHL’s network of points and lockers, a courier can handle multiple packages from one location, which helps reduce transport emissions.
IMPORTANT INFORMATION
DHL Locker in Germany – ask the recipient for their Postnummer
When sending to a DHL Locker, it is necessary to provide the so-called Postnummer – the individual DHL customer number. Ensure that the recipient provides this number and that you include it when selecting the delivery option. Detailed information and instructions can be found here. Registration and the Post & DHL app are required.
Selling via a marketplace? Remember to send notifications with the pickup code!
If you sell through marketplace platforms, remember to send notifications that include the pickup code. Customers collecting packages from DHL ServicePoint or DHL Locker require this code to retrieve their shipment. Contact your marketplace operator to ensure effective dispatch of pickup code notifications.
SOURCES AND ADDITIONAL INFORMATION