Customers of online stores appreciate convenient solutions and are eager to take advantage of offers from those carriers that give them the opportunity to influence the delivery process. So it's worth not just going by price, but checking carefully what a particular carrier can offer.
Of particular importance are such facilities as:
- free tracking of shipments (for example, via a website or mobile app),
- the possibility of redirecting the package,
- and its basic insurance.
If you want to create a convenient shopping experience for the busiest consumers, pay attention to the presence of an option to deliver the package to the recipient outside the standard working hours of couriers. This could include, for example, weekend delivery, late night delivery, or the ability to notify before delivery.
Tailoring an online store's courier services to meet the needs of a wide variety of consumers can help increase the number of people interested in buying a particular item right there.
So it's worth making sure that the carrier you're partnering with offers more than one form of delivery. Particularly noteworthy, therefore, will be those courier companies that will deliver the package to the customer's home or workplace, offer to leave it at a neighbor's house, and allow the parcel to be picked up at a partner point or vending machine.
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