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INTERNATIONAL SHIPPING FOR YOUR BUSINESS

Are you selling abroad? As part of the extended offer, we provide economical, road shipments to European countries.

As a result of changes to German postal law, from 01.01.2025, parcels over 10 kg will need additional labelling on address labels from the year onwards.

  • Change applies to shipments up to 31.5 kg - DHL Parcel Connect and DHL Parcel Connect Plus
  • a pictogram indicating the weight range of the consignment will appear on the label
  • the pictogram will be created in DHL tools on the basis of the weight declared by the customer
  • compliance of the scales with the pictogram will be verified in an operational process in Germany
  • in case of non-compliance, the information on the label will be corrected
  • shipments with incorrect pictograms will be processed manually, which can impact delivery time and generate additional cost

DHL PARCEL CONNECT

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING):

  • single piece shipments with a maximum weight of 31.5 kg not on pallet 
  • Maximum standard shipment dimensions of 120 x 60 x 60 cm if any of the sides exceeds the additional element surcharge.
  • minimum shipment dimensions 15 x 11 x 1 cm
  • maximum length of 200 cm shipment (Not applicable for Italy. Maximum length of shipment is 120 cm)
  • maximum shipment circuit cannot exceed 360 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

UK WEIGHT AND DIMENSIONS – SIMPLIFIED CHECK-IN:

  • single piece shipments up to 30 kg 
  • maximum standard dimensions 100 x 50 x 50 cm 
  • minimum dimensions 15 x 11 x 1 cm 
  • maximum length of shipment 150 cm 
  • maximum circuit must not exceed 300 cm (1 x length + 2 x width + 2 x height)

DHL PARCEL CONNECT PLUS

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING):

  • shipments up to 15 items with maximum item weight of 31.5 kg not on pallet 
  • maximum standard shipment dimensions 120 x 60 x 60 cm. If any of the sides above the specified dimensions are charged for the custom element surcharge 
  • minimum shipment dimensions 15 x 11 x 1 cm 
  • maximum shipment length 200 cm maximum shipment circumference cannot exceed 360 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

DHL PARCEL RETURN CONNECT

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING):

  • single piece shipments up to 31.5 kg non-palletized 
  • maximum dimensions of a standard parcel 120 x 60 x 60 cm (if any of the sides exceeds the above-mentioned dimensions, an additional fee is charged for a non-standard element) 
  • minimum shipment dimensions 15 x 11 x 1 cm 
  • maximum length of 200 cm shipment, except for Italy, where maximum shipment length is 120 cm 
  • maximum shipment circuit cannot exceed 360 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

FOR RETURNS FROM THE COUNTRIES LISTED BELOW, DHL SERVICEPOINT POINTS APPLY TO: 

  • Maximum weight: Belgium, Luxembourg - 30 kg; Estonia, Greece, Latvia, Denmark, Sweden - 20 kg; Netherlands - 23 kg; Italy - 25 kg; Slovakia - 10 kg
  • Maximum dimensions: Belgium, Denmark, Luxembourg, Netherlands, Sweden - 1 x 0.5 x 0.5 cm; Estonia, Lithuania, Latvia - 0.6 x 0.36 x 0.6 cm; Greece - 0.6 x 0.6 x 0.4 cm; Slovakia - 0.8 x 0.6 x 0.6 cm; Italy - 0.6 x 0.6 x 0.6 cm

For information on how to return a package that exceeds the above parameters, refer to the Ordering Instructions for the Principal Customer.

DHL ECOMMERCE INTERNATIONAL

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING):

  • single piece shipments up to 30kg non-palletized 
  • maximum standard shipment dimensions 100 x 50 x 50 cm
    In the event that any of the sides exceeds the above-mentioned dimensions, an additional fee is charged for a non-standard element. 
  • minimum shipment dimensions 15 x 11 x 1 cm 
  • maximum length of shipment 150 cm 
  • maximum shipment circuit cannot exceed 300 cm
    The shipment circuit is calculated by 1 x length + 2 x width + 2 x height

DHL PARCEL CONNECT PALLET - HALF PALLET

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING): 

  • Semi-palletized shipments can contain up to 5 items: 
  • maximum element weight - 200 kg 
  • maximum weight  shipments – 1000 kg
  • maximum standard shipment dimensions 80 x 60 x 160 cm
    In case of cross dimensions, a DHL Parcel Connect Pallet – Pallet is requalified

DHL PARCEL CONNECT PALLET - PALLET

SHIPMENT WEIGHT AND DIMENSIONS (INCLUDING PACKAGING):

  • Pallet shipments may contain up to 5 items: 
  • Maximum item weight – 1000 kg (for shipments directed to Germany, Czech Republic and Sweden - 800 kg) 
  • maximum shipment weight - 2500 kg 
  • maximum standard shipment dimensions 120 x 80 x 200 cm 
  • maximum width of pallet 100 cm

DHL PARCEL CONNECT - services included in the price

  • With their help, the recipient receives information about the date, place and expected delivery times.

  • The service includes access to information about the current status of the shipment on the page.

  • Drop off your shipment at a convenient DHL eCommerce partner location. Information about the network of connection points: 

    https://www.dhl.com/pl-pl/home/nasze-dywizje/parcel/dla-biznesu/uslugi/punkty-dhl.html

  • DHL eCommerce uses your recipient preferences for when and where your shipment is delivered, including the ability to direct your shipment for collection at one of our DHL eCommerce partner locations. The shipment is expected to take up to 2 calendar days. For DHL eCommerce partner network information, please refer to the electronic shipping tools.

    It does not apply to shipments to the UK with postal customs clearance.

  • Electronic confirmation available after sender submission from DHL eCommerce Customer Service. Not available for countries: Denmark, Estonia, Finland, Lithuania, Latvia, Sweden.

    It does not apply to shipments to the UK with postal customs clearance.

  • Electronic invoice. The service includes sending information of the invoice issued.

  • Destruction of an undeliverable consignment at the sender's disposal. A consignment which could not have been delivered by DHL to the consignee or received by dhl shall be considered undeliverable. Examples of reasons for non-delivery: absence of the recipient, refusal of acceptance, lack of valid address data.

Check details:

Price lists for customers who have signed a contract from 01.11.2021

Price lists for customers who signed the contract before 01.11.2021

Additional Services

Even more convenient services for senders and recipients!

Domestic shipments

Find out how attractive the offer for domestic courier shipments we will prepare for your company!

DHL eCommerce documents

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