LEARN HOW TO PROTECT YOURSELF FROM SPAM AND SCAMS

1. Pay attention to the sender's address

• DHL eCommerce sends email notifications from pl.no.reply@dhl.com. Make sure that the message you receive comes exactly from that sender. Pay special attention to even the smallest differences in spelling!
  
• Scammers who impersonate our company send m.in. emails from @vespera.com.br, @pl.bingotheme.com, @whereismecca.com, @saedconnect.org, @liman.business, @xilins.org
  

2. Notice if your mail's spam filter has classified the message as real or as spam.

3. Check that the link in the body of the email refers to the website of DHL eCommerce. Below are the addresses of our services:

• information, competitions: www.dhlparcel.pl 
• shipments: www.dhl24.com.pl
• shipment forwarding: przekieruj.dhlparcel.pl
• checking the status of shipments: sprawdz.dhl.com

Make sure that the page you go to has a valid address and is secured with a certificate - the web address should be preceded by a closed padlock symbol and start with https://.

4. If the email is for a return shipment, make sure the email number is correct. You can do this on the https://dhl24.com.pl/zwroty/.

5. Fake news often contains grammatical errors and does not contain Polish characters.

Below is an example of an email that the sender claims to be DHL eCommerce

6. DHL never asks for a document scan via email

• If you receive a fake message, try to block the sender and report the message as spam , you'll find these options in your email account. When you don't have access to these options, scan the message.
  
• Fake news is designed to steal bank account logins and infect phones with malware. Don't reply to these types of messages, don't click on links, or open attachments in messages.
  
• Do not pay for courier services using links from sellers from online portals, e.g. olx. To select and pay for DHL eCommerce services, visit www.dhl24.com.pl.
  Please note that we do not apply shipping surcharges at the delivery stage, nor do we provide a mobile application that you can use to pay for your shipment. 

Spammers try to reach as many people as possible. Your e-mail may have been selected randomly, e.g. by a random word generator or obtained from social networks. Consider creating an additional email account for online feed.

If you suspect that software from a suspicious source is on your device:

• scan your device with an antivirus program or entrust it to a professional service
• consider changing passwords for bank, mail and social media accounts - use a different, secure device for this.

If you have provided your login details to the trading service on a fake website or in a suspicious application, please report the matter to the bank's customer service department or payment operator immediately. Check their contact details on the correct page.

We cannot stop the spread of fake news because it does not come from our network.

1. Notice the sms sender's field, which may include:

• sender of fake sms can use accidental phone number  or a name similar to DHL, e.g. "dhl24info" (without phone number)
• even if the sender name "DHL" (without phone number) is used in the message – check the instructions below to see if other elements of the message are safe.

2. The content of the fake news  suggests that the case concerns a DHL shipment e.g. a surcharge for the delivery of a package.

• Please note that DHL eCommerce does not apply shipping surcharges at the delivery stage, nor does it provide a mobile app to pay for your shipment. 

3. Check that the link in the body of the email refers to the website of DHL eCommerce. Below are links to our services:

• information, competitions: www.dhlparcel.pl 
• shipments: www.dhl24.com.pl
• shipment forwarding: przekieruj.dhlparcel.pl
• checking the status of shipments: sprawdz.dhl.com

Make sure that the page you go to has a valid address and is secured with a certificate - the web address should be preceded by a closed padlock symbol and start with https://.

Below is an example of a text message impersonating a DHL eCommerce sender:

• If you have the option, add the sender to the blacklist or block it by using the contact management option on your phone. Then delete the message.
  Also, unseed the message if you can't lock the sender on your device.
• Fake news  are designed to steal bank account login information and infect phones with malware. Don't reply to these types of messages and don't click on the links they contain. 
  
• Do not pay for courier services using links from sellers from online portals, e.g. olx.  Please note that we do not provide a mobile app that you can use to pay for your shipment. To select and pay for DHL eCommerce services, visit www.dhl24.com.pl.

Scammers try to reach as many people as possible. Your phone number may have been dialed randomly, e.g. guessed by a number generator or obtained from social networks.

If you suspect that software from a suspicious source is on your phone, scan your device with an antivirus program or entrust it to a professional service professional.

If you have provided your login details to the trading service on a fake website or in a suspicious application, please report the matter to the bank's customer service department or payment operator immediately. Check their contact details on the correct page.

We cannot stop the spread of fake news because it does not come from our network.

• Protect your email address, especially the last name - don't include it on unverified websites, online happiness chains, etc.
• Don't post a clean text email address on a website, even if you're a business and want to reach potential customers.
  Published email addresses can be read by web robots and then sent to spam lists or used for  offences and offences. Therefore, ask the specialist responsible for your website about ways to securely flow data online.
• Check the sender's address in messages that encourage you to do things like your bank account, online purchases, or shipment (tracking your shipment, redirecting it to another address, surcharge, invoice collection).
• Don't open attachments from unreliable sources (such as email or instant messaging) and don't click on suspicious links.
• Double-check website addresses as well as their certificates.
  
  • The web address should be preceded by a closed padlock symbol and start with the https://.
  • When you make payments, the name of the selected bank or payment provider should be in the address bar of the page.
• Use complex passwords that will be difficult for bystanders to guess. Change your passwords regularly.
• Don't use the same password for different accounts and don't save passwords to cards or files on your computer.
• Don't give or send your logins or passwords to anyone else.
• Do not log in to online banking services from public, unsecured wi-fi networks.
• Read sms receipts before committing a transaction.
• Regularly update your system, applications, browser, and antivirus software.
• Don't connect external data carriers to your hardware that you're not sure about.

If you suspect that software from a suspicious source is on your phone or computer:

• scan your device with an antivirus program or entrust it to a professional service
• consider changing passwords for bank, mail and social media accounts - use a different, secure device for this.

If you have provided your login details to the trading service on a fake website or in a suspicious application, please report the matter to the bank's customer service department or payment operator immediately. Check their contact details on the correct page.

Scammers work all year round, but be especially vigilant during seasonal online shopping (e.g. pre-Christmas, sales). Then the waves of fake emails and sms, which senders impersonate online stores and courier companies, intensify. These messages are designed to steal your bank account login information and infect computers or phones with malware.

If you got a paid cash on delivery package:

1. Validate the data in the shipper and recipient field – make sure it's the shipment you ordered
2. Check the download amount and make sure it matches your order

If non-compliance is found, refuse to accept the shipment and do not pay the fee.

Notify the courier of the reason why you are refusing to accept the picking shipment.